Job details

Customer Service Sr Associate

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

Shift Details:

M-F

9am - 5:30pm

Why Nebraska Medicine:

Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.

Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
Forbes Magazine recognizes us in their list of America’s top employers and the best employer in Nebraska. Come join us!!

Responsible for prompt and accurate customer relations in a fast paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.

Required Qualifications:

High school education or equivalent required.
Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in healthcare billing/collection experience to include emphasis on third party reimbursement, patient liability collections and customer service (one year of education equals one year of experience) required.
Ability to interact with customers over the telephone and face to face required.
Highly developed knowledge of hospital and/or professional revenue cycle processes required.
Knowledge of patient billing process required. Ability to research and problem solve required.
Analytical, organizational, team, project management, and self-directing skills required.
Excellent verbal and written communication skills and ability to work with diverse customer base required.
Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
Ability to type a minimum of 30 words per minute with 95% accuracy required.

Preferred Qualifications:

Associate's degree in business administration or related field preferred.
Knowledge of medical terminology, ICD, CPT, and HCPCS coding required.
Knowledge of collection laws, liens, and bankruptcies preferred.
Membership in hospital or professional revenue cycle organization preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.