Customer Service Support

Job Posting Title: Product Support Representative.

Description:

Key Responsibilities:

Major Responsibilities / Accountabilities:

• Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
• Maintaining correct contact details for our client base on our internal systems
• Concisely and accurately document support request information, paying particular attention to problem description, resolution and follow up action
• Identify causes of and solve problems for customers within acceptable time standards
• Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties
• Feedback to design and development to facilitate continuous product improvement
• Basic product testing of new and existing product releases to identify bugs/glitches to feedback to design and development
• Identify areas for professional & personal development and arrange for sessions with suitable sources to facilitate improvement
• Ability to identify busy periods and react with increased productivity
• Assist in the distribution of various forms of media for both existing and new customers
• Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers
• Promote usage of our Customer Centre to users to encourage self-help on support queries
• Liaise with credit control to deal with clients’ account issues
• Basic complaint handling from dis-satisfied clients
• Identify cross selling opportunities from existing client base and inform Sales of any resulting opportunities

Required Skills:

The individual will work closely with the Development, Professional Services, Credit Control and Sales teams.

Job Type: Contract

Salary: $20.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 2 years (Required)

Work Location: One location

Speak with the employer
+91 612-328-9591