Customer Service Telephone Representative, Single Business Office

Customer Service Telephone Representative, Business Office

At VHC Health we are looking for team member to join our Business Office team! As a Telephone Representative you will ensure that patient's questions and concerns are answered in a timely and courteous manner. In addition to customer service duties, you can expect to collect insurance information, help patients with setting up payment arrangements, adjust payments and adjustments in patient files and other related clerical duties. As this is an entry level position, it is a great way to get experience in a hospital / business setting so you can grow your career with VHC Health.

• High School Diploma or Equivalent preferred.
• One year of Business Office environment experience preferred.

• Respond and resolve to patient/insurance inquiries in a timely, accurate and courteous manner.
• Research and complete credit balance requests within 48 hours.
• Assist patients in setting up payment arrangements according to departmental policies.
• Review accounts to determine if payment and adjustments are posted correctly.
• Report all errors in payment, adjustments and posting to the supervisor.
• Refer accounts to appropriate outside agencies through the agency representative, and refer all agency and attorney inquiries to the agency representative.
• Update system with correct insurance and demographic information as needed.

• Paid Major Holidays
• Generous Paid Time Off / Vacation / Sick Time
• Health Insurance
• Dental Insurance
• Tuition Reimbursement
• Student Loan Repayment
• Career Counseling, Leadership Development and Training
• Annual Merit Review and Merit Increases
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Health Fitness & Education Class Discounts
• Employee Wellness Benefits
• Hospital Discount for Employees and Family
• VHC Health Outpatient Pharmacy
• VHC Retirement Program
• Workforce Enhancement Program
• Work/Life Discounts Program
• Free onsite parking
• Commuter Benefits
• Family Leave
• 401(k) + Match
• and much more!