Customer Services Administrator

Job Title: Customer Services Administrator
Location: Warminster
Compensation: £21,978
Role Type: Full time / Permanent
Role ID: SF51621

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Administrator at our Warminster site.

The role

As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You’ll deliver the customer services processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process.

Day to day, you’ll ensuring vehicles are booked in and reach the shop floor on time for repairs, liaise with customers for collections via email, telephone or face to face and conduct Walk arounds with customer doing basic vehicle checks when vehicles are booked in for repair or booked out for use.

• Liaising with customers regarding delivery, collection and changes to planned arrangements
• Liaising with planning function where assets are not going to be ready by expected completion date
• Liaising with workshops to confirm assets ready to go into repair
• Driving vehicles from customer service area to holding area ready to go into workshops
• Daily monitoring of incoming / outgoing assets/vehicles against plan – Orders started / on track / closed in line with plan

Essential experience of the Customer Services Administrator,

• Excellent communication skills written and Verbal
• Attention to detail
• Excellent Customer service
• IT Literate

This is a full time role based on site at Warminster.

The successful candidate must be able to achieve SC security clearance level for this role.

Our Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive ten days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

For the full extensive Benefits package please visit our Careers pages

Babcock International
For over a century Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 19/06/23