Customer Solutions Engineer: Northern California, Oregon, Washington, or Idaho
About LogRhythm
LogRhythm helps busy and lean security operations teams save the day—day after day. There’s a lot riding on the shoulders of security professionals—the reputation and success of their company, the safety of citizens and organizations across the globe, the security of critical resources—the weight of protecting the world.
LogRhythm helps lighten this load. We help customers defend against many of the world’s most significant cyberattacks and empower security teams to navigate ever-evolving digital weaponization with confidence. As allis in the fight, LogRhythm combines a comprehensive and flexible security operations platform, technology partnerships, and advisory services to help security teams close their gaps. Built for security professionals by security professionals, LogRhythm has gained prestigious customer testimonials and industry accolades.
We only work at the pleasure of our customers. Our mission is to empower them with the most intuitive experience and contextual analytics into cybersecurity threats so they can reduce noise, prioritize work, and quickly secure their environment. For our customers, high-performance security operations is a journey, not a project. Our always beautifully, wonderfully dissatisfied customers want and need us to continuously improve in service to their journey and the outcomes they are required to achieve.
So how do we do it? Mark Twain offers some sound advice: “The secret to achievement is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then waste no time starting on the first one.” To add to Mr. Twain’s advice: We think. We experiment. We learn. We adapt. And, through it all, we make and keep bold promises that matter to our precious customers.
Learn more at logrhythm.com.
This individual will be supporting: Northern California, Oregon, Washington, or Idaho. Ideally like this person to live within territory.
The Opportunity
As a Customer Solutions Engineer (CSE), you will be accountable for customer satisfaction by engaging in high-yield tactics that assist in the customer’s journey to continuously improve their security operations. That accountability includes earning 100% customer retention, greater than 100% renewal rate, and license compliance from the customers you own. It also includes working with your customers so that they act as a reference, and speak with prospects, partners, and industry analysts on the invaluable and irreplaceable difference LogRhythm makes to their organization.
Responsibilities:
30% - Customer Success:
30% - Sales and Renewals Performance:
25% - Relationship Building and Collaboration:
15% - Thought Leadership and Communications:
Minimum Qualifications (Must Haves):
Highly Desired Qualifications (Key Discriminators):
Personal Qualities/Characteristics:
LogRhythm Total Rewards offers you:
(Subject to applicate eligibility requirements)
Salary:
The annual starting salary for this position is between 110k-120k+ Annually variable commission depending on experience and other qualifications of the successful candidate.
Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At LogRhythm, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
To empower security teams with the most intuitive experience and contextual analytics into cybersecurity threats so they can reduce noise, prioritize work and quickly secure their environment.
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