Customer Solutions Representative

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
Maintaining Call quality score of 90% or greater by adhering to best practices.

Handling inquiry calls timely and efficiently; maintain an average speed of answer of 25 seconds or less.

Assisting customers and agents regarding their inquiry calls; reviewing all claim systems and data repositories to ensure a first call resolution.

Discussing policy limits with customers and providing language on coverage request (e.g. reading the policy, verbatim)

Cross trained in First Notice of Loss setups and electronic processing for business continuity; maintaining payment authority to assist with One Touch adjudication in the event business continuity is required.

Promptly report service and/or system problems to the supervisor to ensure service levels to our customers and business partners are not adversely impacted.

Participate in ongoing development activities to keep abreast of the skills and competencies necessary to exceed the needs of our customers.

Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as improve workflow issues.

Maintaining Adjuster licenses through Continuous Education

Ability to work extended hours and weekends (if necessary) to assist during Natural Disasters and Catastrophic events.

Qualifications - External

KNOWLEDGE AND SKILLS:
Handle multiple tasks simultaneously

Excellent verbal and written communications and interpersonal skills

Effectively work in a team environment

Ability to meet or exceed established Performance Standards

Effective time management and organizational skills

Highschool or G.E.D. equivalent

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.