Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Success Associate (Remote) image - Rise Careers
Job details

Customer Success Associate (Remote)

United States, Mexico, Argentina, Philippines (Remote)


We are an early-stage startup that is hiring an enthusiastic Customer Support Associate to support our growing Customer Success team. We are looking to bring on individuals who want to make sure our clients and experts have an amazing experience working with us! To do this, you will utilize your interpersonal and relationship-building skills to help resolve customer requests in a timely manner. If you are a strong communicator who can dynamically interact with customers over the phone, showing empathy, encouragement, and care, then this could be the right role for you!


As a Customer Support Associate you will:


* Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website.

* Support long-term customers with the management of their web presence, helping them when they have questions about the direction of their website.

* Learn the tools of our web design suite and assist customers with small design tasks.

* Contribute to Knowledge Base/FAQ and other customer-facing support resources.


You’d be a good fit if:


* You have 2+ years of experience supporting American clients or customers in an external-facing role.

* You are a quick and clear writer (you must be highly proficient in English) and an amazing communicator.

* You have experience in the world of web design helping launch and manage websites.

* You have empathy for small business users and can quickly grasp the issues they’re facing.

* You feel comfortable managing your time and deciding amongst competing priorities.

* You are patient, thoughtful, encouraging, and calm.

* You have some familiarity with managing third-party integrations on websites.

* You enjoy learning and teaching.

* You care about and want to contribute to our mission of helping people do meaningful work.

* You are willing to work full-time, 8 hrs/day (9am - 5pm US Eastern Standard Time, New York)


Don’t fear


* We don't have a minimum number of years of experience for this role. We highly favor talent and interest.

* Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

* B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.


How to apply


Please provide:

* A pointer to your CV, resume, LinkedIn profile, or any other summary of your career so far.

* Some informal text introducing yourself and what you are excited about.

COMPANY RATING
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Diversity & Inclusion
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of B12
B12 CEO photo
Unknown name
Approve of CEO

B12 uses technology and automation as a force for good to build a brighter future of work. Our mission is to help people work smarter, starting with helping businesses build and manage beautiful, professional websites.

6 jobs
BADGES
Badge ChangemakerBadge Diversity ChampionBadge Flexible CultureBadge InnovatorBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Growth & Learning
Collaboration over Competition
Transparent & Candid
FUNDING
TEAM SIZE
DATE POSTED
October 17, 2023

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Graphite Remote No location specified
Posted 4 months ago
Company
Posted 9 months ago
Inclusive & Diverse
Growth & Learning
Collaboration over Competition
Transparent & Candid
Company
Posted 9 months ago
Inclusive & Diverse
Growth & Learning
Collaboration over Competition
Transparent & Candid