Customer Success Associate - job 2 of 2
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your impact on our mission
As a Customer Success Associate (CSA), you will be the driving force in helping our clients maximize their experience on Zocdoc. In this role, you will work directly with providers and internal teams with a focus on increasing adoption through the clients' onboarding experience. You'll learn the ins and outs of the Zocdoc product, as well as the process by which we engage and onboard new practices. From there, you will improve efficiencies, hit or exceed goals and become a subject matter expert of the platform. You will be an influencer, focusing on driving feature adoption and increasing retention.
You'll enjoy this role if you are…
- Passionate about educating providers
- Excited to solve problems and explore different resolution strategies
- A strong believer in individual accountability and excel in project management
- Intellectually curious and looking to develop and grow provider and user success
- Enthusiastic about working in a diverse and supportive team environment
- A motivated self-starter driven by metrics, targets, and goals
Your day to day is...
- Working closely with local sales and client operations teams to onboard new provider practices
- Being an expert on Zocdoc's product and training new providers/, and their teams, on best practices to be successful
- Keeping track of your metrics/key performance indicators (KPIs) to measure your success and impact
- Efficiently managing time to focus on essential activities to ensure customer success on Zocdoc
- Proactively identifying and resolving issues that could affect customer satisfaction and loyalty
- Optimizing customer accounts by improving engagement, adoption, and overall realized value through patient bookings
You'll be successful in this role if you have…
- Experience in a customer success, customer service, or sales
- Proven project management, time-management, and prioritization skills
- 1-2 years professional experience or recent grad with demonstrated academic success and relevant extracurriculars/internships
- Familiarity with Salesforce or other CRM workflow tools
- Stellar communication and interpersonal skills that convey value
- Strong attention to detail, highly organized, and a quick, curious learner
- Ability to think on your feet and thrive in a dynamic, start-up environment
Benefits:
- Flexible, hybrid work environment
- Competitive PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- L&D offerings + a free LinkedIn learning account
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Return to Office
The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all fully vaccinated employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!
By
Zocdoc
Our mission is to give power to the patient. We believe there’s no better way to help you have the great healthcare experience you expect and deserve.
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