Job details

Customer Success Director, Data & Analytics

The Customer Success Director of Data & Analytics is responsible for ensuring our data & analytics platform meets our customer’s needs. As a client-facing lead, the role is accountable for collaborating with clients to ensure the online/offline/tag data within our analytics platform is integrated appropriately for self-service client analytical tools to drive customer outcomes. The Customer Success Director will possess the analytical skills to guide clients how to leverage the data inside our platform using multiple analytical tools and manage resolution to challenges & issues.

This role can be located almost anywhere in the U.S.

What You Will Do:

Client-lead accountable for collaborating with clients leveraging our data & analytics platform
Educate client on online/offline/tag data inside the analytic platform to facilitate successful client analytics, measurement & modeling
Consult with client on how to best leverage analytic platform data with self-service analytic & modeling tools
Troubleshoot issues with respect to integration of data assets to facilitate analytics & modeling
Collaborate with our implementation & operational functions to ensure successful installation and operations of products contracted by the customer
Develops and maintains effective customer partnership

What You Will Have:

Bachelor's degree in mathematics, finance, computer science, statistics, MIS or related field or equivalent experience
5+ years of experience in Analytics, Data, Ad Ops or related field
Experience working within major media buying and management interfaces including one or more of the below
- DSPs (Google DV360, The Trade Desk, MediaMath)
- Ad servers (Google CM360/DoubleClick, Sizmek)
- Paid search (Google SA360/DS3, Skai, Marin Software)
- Proprietary buying platforms (Meta/Facebook/Instagram, LinkedIn, Twitter)
Good grasp of campaign measurement metrics such as impressions, clicks, and the difference view-through versus click-through activity
Working knowledge of tools such as SAS, R, SQL and how data scientists leverage them for analytics, measurement, multi-touch attribution, modeling, etc.
Microsoft office products and software/programming applications specific to business supported
Previous experience leading others preferred with the desire to mentor others required

What Will Set You Apart:

Demonstrated analytic and diagnostic skills, interpersonal skills, and presentation skills
Ability to work independently and as part of a team that spans functions and organizational silos
Any skills/experience in web development and JavaScript would be a major plus

We believe in building an awesome workplace where associates feel engaged and want to come to work every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance, even when our associates are at work. #GD17

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice

here

Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact

recruit@acxiom.com