Customer Success Enablement Specialist

Customer Success Enablement Specialist

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers researching companies’ information technology needs. By understanding tech buyer content consumption, TechTarget creates the purchase intent insights that fuel effective marketing and sales activities for clients around the world.?TechTarget’s subsidiaries and divisions include:

• BrightTALK®, a B2B webinar and virtual event marketing platform for content marketing and demand generation

• Enterprise Strategy Group™, an integrated technology analyst, research and strategy firm providing market intelligence and actionable insight to the global technology community

• Xtelligent Healthcare Media™, the largest B2B healthcare integrated marketing services, media and data network

TechTarget is seeking a Customer Success Enablement Specialist to support one of the fastest growing areas of our business! In this strategic and tactical role, you will join the Customer Success Enablement team in directly impacting customer perception of TechTarget by producing custom client deliverables and analysis for post-sales support teams so they are fully equipped to drive satisfaction, secure product renewals, and encourage client account growth.

Reporting to the Director of Customer Success Enablement, this entry-level role will not only collaborate cross-functionally but will yield high-profile exposure across the organization and considerable growth opportunity.

Essential Job Functions:

• Generate custom deliverables (e.g. emails, reports, PPT presentations, Executive Summaries) that effectively communicate value and align with the Account’s engagement strategy/Customer Success Roadmap;
• Assist in capturing, documenting, analyzing, and sharing program performance metrics;
• Understand and effectively leverage data insights to drive customer satisfaction and shape perception of TechTarget;
• Collaborate with members of the post-sales support team (Customer Success, Sales, Operations, etc.) to understand and problem solve for unique Account dynamics and objectives;
• Monitor and identify Customer trends across select accounts to uncover strengths or risks;
• Assess and prioritize tasks based on due dates, difficulty and resources/input required;
• Manage time effectively to produce quality deliverables that are client-ready, achieve the goals of the deliverable, and meet deadlines; and,
• Use, track, and communicate status of your activity in our Customer Success Tool, Gainsight.
• Assist with long-term projects that support the larger Customer Success Enablement team efforts.

Knowledge, skills and abilities required:

• Bachelor’s degree;
• 0 – 2 years’ experience;
• Marketing, Sales and/or SaaS Technology interest (or experience);
• Excellent written and oral communication skills and proficiency in using data in communication;
• Proficiency in Microsoft Excel, PowerPoint & Word;
• Proven troubleshooting and problem-solving skills; and,
• Attention to detail, sense of urgency, and passion for Customer Success.

TechTarget may require applicants to satisfactorily complete a background check. TechTarget will consider your job duties, among other factors, in determining what constitutes satisfactory completion of the background check. All information obtained as a result of a background check will be used solely for employment purposes.

TechTarget (https://www.techtarget.com/ ) offers generous benefits including Health, Dental, Vision and 401k plans. We also offer a flexible Open Leave Policy and 18 paid holidays. In addition, we have active programs to assist in assimilating new hires and to encourage and support growth.

For the headquarters location in Newton, Massachusetts: Riverside Center is an ADA compliant office building accessible by public transportation and has onsite lactation rooms and a fitness facility. We enjoy bagel Wednesdays, free snacks and beverages and a subsidized lunch program. Join us!

Nondiscrimination Policy

TechTarget, Inc., including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

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