Customer Success Engineer

Stellar Cyber is one the leading companies in Cyber Security and we are hiring a talented Customer Success professional to join our team. If you’re excited to be part of a winning team, then Stellar Cyber is for you!

Responsibilities for Customer Success

• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Resolve technical issues related to product operations or network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose system related problems
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion

Qualifications for Customer Success

• Aptitude and willingness to perform in a customer focused position involving technical knowledge of computer networking, cyber security, and big data management
• Experience working with different operating systems including Linux and Windows
• Experience with virtual systems and environments, such as KVM, docker or Kubernetes, a plus
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• A bachelor’s degree in computer science or related technology field is preferred
• Professional written and interpersonal skills and ability to work efficiently and independently

Enthusiastic self-learner and a desire to develop technical skills