Customer Success Lead

Rise (joinrise.co) is a next-gen technology company building the future of work.

We are an early-stage company, backed by leading VCs, angels, and operators. In just a few months, we’ve worked with hundreds of leading companies and thousands of professionals to help people find jobs they love. 

If you have been in the job search process for a while, you know the pain point we are trying to solve. Our platform and early engagement philosophy enable professionals to build careers on their own terms.

About the role

We are looking for an exceptional people person as our Customer Success Lead. This candidate should be a stellar communicator who loves connecting with others, both with individuals and with organizations, and who can build long-lasting relationships.

What you'll do:

• Be Rise’s frontman to our valued clients!
• Design customer success management tools and systems to ensure our customers continue to Rise up
• Engage, educate, collaborate, and problem-solve with external partners 
• Develop a strong understanding of the roadmap to drive growth through customer success

About you

We can’t wait to work with someone who is…. 

• Ambitious and ready to make a difference on day one!
• Forward-thinking and empathetic. They should have an in-depth understanding of their customers to help them get their desired outcomes.
• A masterful communicator who can craft and design how we communicate our mission and value to partners
• A self-starter! Our team is right here to work alongside you and we want to see you take on initiatives proactively.
• Comfortable with ambiguity. Our goals are endless, and we need someone who is excited to be along for the ride!
• Committed to working with a dedicated team full of dreamers who sometimes like to be goofy together

Why work with Rise 



We are an entirely remote and distributed team – and big believers in workplace flexibility. If you need to duck out to run an errand, of course, we know that life is more important. Although we’re still quite small, we’re committed to building a strong culture from day one. We succeed when you succeed, tell us what you want to do next, and we’ll do our dang best to get you there. As a team, we’re dreamers who know how to get down to business; we do Thankful Thursdays every week, virtual team events every month, and as avid travelers, we try to do an offsite quarterly (last one was in Playa Del Carmen Mexico!) to collaborate in person. We think work should be fun, engaging, and fulfilling. This sounds like you, we welcome you to join us on this journey.

To apply, please login and DM Rise with your resume and qualifications.