Customer Success Manager (CSM) (Remote)

Reports to VP of Operations

Why join us

There's nothing quite like being on the ground floor of a hot startup. As one of the early members of the customer success team, you’ll help shape our go-to-market motion and play a key role in building a customer base of rabid fans.

What you’ll be doing

• Understand customer needs and give feedback to product team
• Onboard new customers and create a playbook for a delightful experience with Airspeed
• Serve as the main point of contact between customers and the team
• Keep customers informed of new product features
• Build and own customer business reviews and success plans

Who you are

• 3+ years experience of high achievement in a CSM role
• Empathetic, compassionate, and organized 
• Excellent written and verbal communication skills, and attention to detail
• Solid understanding of SaaS software fundamentals
• Quick learner