Customer Success Manager (Enterprise)

Have you heard of BlueCat?

We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Adaptive DNS. We harness the power of DNS to provide secure, centralized network infrastructure to some of the world’s biggest brands and enterprises like Facebook, Disney, Dell, and SAP so that employees can access the computing resources they need, when they need it. After years of experience, we moved into the security market, leveraging that goldmine of DNS data to help organizations protect their internal networks.

BlueCat occupies an incredibly strategic and valuable real estate on corporate networks – the ‘first step’ taken when any device, application or service connects to a network. We literally own the intersection of digital business and cybersecurity – and that translates into incalculable opportunities for innovation and growth.

We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!

The Customer Success Manager (CSM) is a critical client-facing resource for enterprise-level customers. He/she is charged with delivering support account management and customer advocacy. Ultimately, the mission is to ensure the customer has the most valuable experience they can with BlueCat and that BlueCat maximizes the revenue obtained. We capture the Customer’s renewal and expand their footprint with our solutions.

As the primary point of contact responsible for orchestrating all support activities (including technical support, implementation and migration), the CSM will focus on:

The role will manage a portfolio of diverse, high profile key accounts and collaborate with a variety of teams at BlueCat to ensure customer engagement and organizational success.

- Be the leading customer advocate for a portfolio of assigned customers - build solid relationships with key stakeholders (sales, professional services, customer care, etc.) in BlueCat and foster relationships with the customer for successful support.

- Create and manage strategic and tactical programs designed to maximize customer satisfaction (NPS) and adoption of product through planning, delivery and management of key milestones/engagements for customers, such as system health checks delivered by the -Enterprise Support team, Product roadmap updates provided by Product Management, etc…

- You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences

- You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations

Curiosity is fundamental to discovery.

Clarity is essential in effective communication.

Collaboration is optimal only with challenge and belief.

Transparency is critical to effective decision making.

Ownership ensures priorities are addressed.

Courage is required to make our voice heard

Differentiation will build our brand

Discovery turns experiences into knowledge

Fast growth for BlueCat means fast growth for you! With the world’s biggest and hottest logos as our clients, we are a well-established business that still operates with the fun culture of a start-up. We get to work hard and still have all the fun without all the risk! Experienced leaders make sure we keep going to the moon and beyond.

While we’re growing together, we’ll have your back with solid compensation/bonuses, education budgets, corporate discount for gym memberships for you and your family, record breaking sales quarters, team and company socials, and a company culture that values curiosity, clarity, collaboration, transparency and ownership.

Joining BlueCat means you’ll be joining a company that’s been certified as a Great Place to Work for the sixth year in a row! In addition to that, we’ve been included in the 2021 lists for the Best Workplaces for Inclusion, Best Workplaces for Mental Wellness (3rd consecutive year), and Best Workplaces for Women!

If you’re as excited about the future of our company as we are, we would love to hear from you!