REMOTE (US) OR SAN FRANCISCO, CA /CUSTOMER SUCCESS /FULL TIME/ REMOTE
Convex is on a mission to serve as the most important partner to commercial services businesses. We accelerate revenue growth by empowering go-to-market teams to better plan, target, and engage opportunities. Through the Commercial Services Platform for Revenue Acceleration, Convex arms businesses with a powerful combination of data, insights, and applications to plan with property intelligence, prioritize market opportunities, and credibly connect with decision makers. We give our partners a competitive edge from the start of their sales process.
Based in San Francisco, we have raised over $70M from investors including Fifth Wall, Emergence Capital, GGV, 1984 Ventures, UP2398, Liquid2 (Joe Montana), YCombinator, the founders of PlanGrid, Dragoneer, Service Max, and others.
At Convex, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us!
Customer Success Manager
Ready to apply your skills to strategically high priority topics and solving them end-to-end from inception all the way to implementation? As a Customer Success Manager at Convex, you will start interacting directly with our commercial and enterprise level customers on their entire post-sale journey.
You will work closely with our leadership team to drive strategic and tactical decision making. You will always be a thoughtful listener to, and fierce advocate for, our growing customer base. By helping us retain and delight our users, you will have the unique opportunity to improve productivity and efficiency across the second largest sector in the global economy, construction & services.
You will report to the Head of Customer Operations and work closely with our VP of Customer Success and all other functions to make the Convex Customer Success function a more effective instrument to deliver value to our customers.
$100,000 - $115,000 a year
The compensation awarded to successful candidates will vary based on their location, relevant skills and experience. For Colorado, California, New York, and Washington based roles, the base salary range for this role is $100,000 - $115,000. The total compensation package also includes the opportunity to receive benefits, incentive stock options, and may include incentive compensation.
For information about how we collect, use and disclose personal information in relation to applications for employment, please see our Privacy Policy available at https://www.convex.com/privacy-policy/.
Benefits
Convex’s benefits include but are not limited to:
- Flexible Time Off Policy
- Company-wide Holidays and Soft Days
- Health/Vision/Dental Insurance for you and your dependents
- Short-term and Long-term Disability Insurance
- Flexible Spending Accounts
- Retirement Accounts
- Remote-friendly and Hybrid Work Environment
- Work From Home Stipend
About Us
At Convex (YC W19), we’re building the leading B2B full-stack software platform for the $400bn+ commercial services market. It's a 100-year-old industry impacting millions of people every day. We already work with some of the largest enterprise companies in the sector and were one of the fastest growing companies in the Winter 2019 YC batch.
Serving as the most important partner to digital-first commercial services businesses.
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