Customer Success Manager (Remote)

Customer Success Manager

$60000 - $80000 / year

About the Company

Arcules is changing the video surveillance market and moving customers to a smarter, more reliable cloud-based solution. Our company is a technology spin out of Canon Inc. and has seed technology from the Milestone video surveillance division. We are targeting mid-market enterprises looking to interconnect their business locations. Our technology brings video and smart building elements together and our analytics help customers make more informed decisions. Our go-to-market strategy leverages systems integration companies to get our solutions to end customers.

Arcules offers excellent benefits, including top-tier PPO & HMO medical plans, four weeks of vacation, three weeks of sick leave, 401(k) plan after three months of employment (4% company match), an on-site gym and game pavilion, an awesome work environment and more.

This role will be remote, but you will be expected to be available to come into the office in Irvine, CA once a month.


Overview of the Job

We’re in search of a customer-first, high-energy, results-driven Customer Success Manager to join the Arcules Customer Experience team. In this role, you will act as a guide for our customers through their post-sales journey. To succeed, you’ll need a beautiful balance of confidence and humility which allows you to collaborate across all the typical functional areas of a SaaS software manufacturer up to and including the C-suite.

Our team is fueled by a sincere devotion to deliver great experiences, innovation, growth, and a fierce commitment to making our customers successful. We actively seek out smart, interesting, dynamic and technically savvy individuals who thrive in fast-paced team environments and are comfortable with ambiguity. Our culture encourages learning through trial, error and iteration, so candidates who yearn for mentorship, growth and development will thrive here. You should also be positive, fun, outgoing and naturally centered around the belief that by making decisions which are best for our customers, you’re actually making decisions which are in the best interest of the organization.

Your overarching objective will be to create raving fans of Arcules, identify opportunities to expand relationships and keep churn at industry-leading low levels.


Responsibilities

Minimum Qualifications

Arcules is an equal opportunity employer and makes hiring decisions without regard to an applicant’s race, national origin, gender, sexual orientation, or any other protected category. Applicants must be legally authorized to work in the United States at the time of hire. Arcules is not offering work sponsorships at this time.