Customer Success Manager

GrowthSpace is looking for a self-motivated and proactive Customer Success Manager to oversee the lifecycle of customers from onboarding to renewal and beyond! As a Customer Success Manager, you'll join a great team who are laser focused on delivering the best experience to GrowthSpace's customers. Come growth with us!

GrowthSpace is a startup on a mission: To design the future of learning and development as one that is data-driven, measurable, and personalized for every employee. The GrowthSpace team is passionate about enabling growth through one-on-one virtual sessions with top-tier experts from around the world, expertly matched to each individual employee.

About the role:

• Become an expert on GrowthSpace's platform - provide training and educate our customers on new features and use cases
• Manage relationships with VP's of HR/HR Business Partners & Directors of Organizational Development and become a trusted advisor to our customers
• Conduct executive business reviews with key stakeholders to share wins, industry best practices, and share impact on our customer outcomes
• Recommend use cases & best practices to address our customers business needs and key KPIs
• Manage customer situations that require cross department collaboration
• Invite, facilitate, and document customer product ideas
• Flexible working policy (mostly remote) and great company benefits

• Background in customer success, product management, or account management at a SaaS, B2B, and/or learning & development company
• Experience working with multiple accounts across a diverse set of industries, company sizes, experience levels
• Excellent written and verbal communication skills in Hebrew & English
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

Bonus Points:

• Background in learning & development
• 2+ years managing B2B accounts
• Positive attitude, empathy, and high energy

Why GrowthSpace:

• Work for the world’s first platform for personalized, human-led development – at scale
• A one-of-a-kind, Digital HR Tech Solution that is disrupted People Development market
• You can “Own your domain”
• We encourage people to “Do whatever it takes”
• Work with the leading companies in North America
• A vision and growth trajectory that is challenging and exciting
• You will work with a great entrepreneurial team – that possesses a “get it done culture” – with people who always care

At GrowthSpace, we strive for diversity. We celebrate difference and embed it into every aspect of our workplace, from our community, our employees and to our