Customer Success Manager

Hello you! Does this sound exciting to you?

️ Lead customer onboarding, training and creating a world-class customer experience

️Educate and develop your customer's skills in our product to maximize their GetAccept investment

️ Working together with your customers to unlock the power of closing more deals by using a digital sales room

Still smiling? Welcome to our team!

Who we are and what we believe in

GetAccept is a fast-growing SaaS Company, backed by well known investors like Y Combinator and Bessemer. We believe that people matter and know that without the passion, innovation and dedication our employees put into their work every day we wouldn't be where we are today. Growing from 30 to 200 employees in three years would not have been possible without extraordinary people, who believe in our vision and our product!

Our platform is currently helping 4 000 companies and 50 000 users in more than 50 countries around the world to close more deals by offering solutions within e-signing, sales enablement, proposal templates and document tracking. But this is only the beginning - our vision is to become the number one Digital Sales Room in all B2B businesses

Your future at GetAccept

Working in Customer Success means that you will be working with the foundation of our growth; our customers’ success! This is how you will contribute:

• Secure the best onboarding of new customers, ensure quick adoption and high usage - enabling each customer to maximize their investment.
• Understand your customers’ desired outcomes in order to be relevant, and further develop strategic relationships to become their trusted advisor.
• Educate and teach your customers about how to best utilize all relevant features and introduce them to new possibilities.
• Closely collaborate with our other departments, such as Sales, Product, Support etc, to deliver the best experience and together with your customers ensure high revenue retention.

Your team ‍‍‍

As Customer Success Manager you will be part of our close-knitted Customer Success-team in Malmö and work dedicatedly with various customers. Since we are an international company, you will also get to collaborate with colleagues in different countries and markets to share your best success stories and learnings.

Joining one of Europe's most fast-growing SaaS companies means that you will take an active part in shaping your own role. With a humble approach, you will take ownership and drive your area of interest forward.

What we offer you (a lot!)

A job at GetAccept means that you will experience the speed, innovation and passion of a start-up, but at the same time enjoy the stability and security of an established company with a strong brand and product. We offer you to take an active part in our journey to further place GetAccept as a global brand within our field!

• A strong and unique corporate culture which is reflected in one of our most important core values - Team wins. We win together, we learn together and have fun along the way!
• A solid onboarding at our amazing HQ in Malmö, Sweden. One exciting week where you’ll meet the founders, and representatives from all parts of the organization and learn about our story, mission, values and culture. You will be introduced to the way we act, talk and what we believe in. You will learn about our product and, most importantly, the people behind it.
• Fun activities to foster a collaborative and inspirational environment, such as trivia nights, workshops, Christmas & Summer parties and talent shows.

Who are you?

• 3-5 years of demonstrated success in a customer-facing role(s), preferably in tech/SaaS.
• Has a deep understanding of and takes great interest in customer’s eco-systems such as CRM, document platforms, signing processes etc.
• Have a big passion for your customers success and a technical interest.
• Highly organized; can manage multiple clients and tasks efficiently & effectively.
• Experience in project management.
• Fluent in Swedish and English.

Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. To thrive and love this position, we believe that you must be persistent, have a strategic mindset and - like us - believe in teamwork!

We work with ongoing selection and this job ad has no end date, so make sure to send in your application today!