EmpowerRD is a fast growing startup based in London, UK. Our vision is to assist our clients to unlock all of the funding that rewards innovation globally. We do this by combining expert knowledge and advanced technology to take the complexity out of claiming for funding that is available. Our current focus is on helping companies within the UK unlock some of the £5Bn of funds available annually for companies that invest in research and development.
Having built a client base of over 700 companies in the last few years, we continue to expand our focus and as such are looking for an Customer Success Manager to join our highly skilled team. Working both autonomously and in collaboration, you'll play an integral role to our continued growth and be empowered with the right tools and training. In addition, you will gain valuable FinTech sales experience and, as you progress, be rewarded with the opportunity to grow with the organisation.
About the Job:
You will develop a detailed knowledge of our platform and services with a vision to use this to support the success of our client engagements. You will be required to provide technical and operational support to clients. This may entail helping clients plan and understand the best ways to use our service based on the client's business needs. This role is one focused on educating our clients on the flexibility and capabilities of our service, whilst supporting the wider Operations Team in ensuring compliance with our internal processes and procedures. Key tasks would include:
Our Values:
EmpowerRD has a strong set of values that permeate our culture and define how we work. You should consider whether these align with your personal values and style when considering this role.
Skills and Qualifications:
EmpowerRD was founded with the belief that too much government funding was being taken by inefficient advisors who weren’t incentivised to lower their cut. To solve this problem we’ve used technology to radically improve the process of making an R...
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