Customer Success Manager

8000 Marina Blvd #300, Brisbane, CA 94005, United StatesSales / Direct Customer SuccessOdoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.Odoo has become a global network with more than 8 million users, and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.Users of the Product8,000,000Company Growth60% Year over yearCompany MaturityProfitableWe are currently searching for a highly motivated candidate tojoin our Customer Success Team in San Francisco!Team Size50+ peopleWhat we expectThis is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.We expect the candidate to be proactive and have a "get it done" spirit.Product ComplexityPersonal EvolutionAutonomyCustomer RelationshipQuality of Product / ToolsResponsibilities• Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and services• Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirements• Become the “voice of the customer” and communicate feedback to internal teams• Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization• Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value• Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment• Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience• Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement• Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth• Qualify new customers to uncover potential growth opportunities• Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplaceMust Have• Bachelor’s Degree is required - A business-oriented major is a strong plus• Proficiency in G-Suite applications• Demonstrate an understanding of a customer’s renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!• Fluency in French (native or professional)Nice to Have• Accounting, manufacturing, inventory, CRM, POS, and/or E-commerce software or industry/entrepreneurial experience, as well as Microsoft Excel and Google Sheets, highly valued• SaaS or Paas pre/post sales experience or relevant knowledge - Understand the value proposition of an ERP software to a potential customer• Previous role providing of great aptitude for coordination and keeping organizedWhat's great about the job?• Great team of very smart people in a friendly and open culture.• No silly tools to use, no rigid working hours.• No waste of time in enterprise processes, real responsibilities and autonomy.• Expand your knowledge of various business industries.• Create content that will help our users on a daily basis.• Real responsibilities and challenges in a fast evolving company.