Customer Success Manager

About the role:

Full-time, remote only, USA. $60-85k salary. $10-20k bonus. Equity with 4-year vesting.

Love empowering customers to achieve their goals through smart utilization of software? Are you results-oriented and enjoy striving for best-in-class retention targets?

BoostMySchool is looking for a Customer Success Manager to join our remote-first team striving to make it easy for schools to raise money.

What you'll do:

• Proactively own and manage the retention metrics for your segment of customers
• Develop trusted advisor status to our customers by understanding their job responsibilities and solutions at an expert level
• Be the first point-of-contact for customer and support issues; work with the wider business to take timely and effective action to resolve them
• Co-create, implement, and monitor customer health metrics
• Co-develop playbooks that will help us scale our success program
• Identify additional revenue opportunities and achieve annual upsell targets
• Regularly solicit feedback on our products, services and customer satisfaction
• Support your teammates and fill in gaps as needed since we are a small team

About you:

• You build champion habits: You set yourself up to be a champion by continuously improving what you do day-to-day
• You put the team first: You always consider how your actions impact your teammates and our customers
• You communicate accountability: You proactively share updates about your responsibilities so your teammates know you’re holding yourself accountable
• You use radical candor: You proactively use radical candor so that your teammates trust you to deliver critical feedback
• You move fast with purpose: You make decisions and execute quickly so that you both succeed and learn faster
• 3+ years of experience in client services or customer success. Ideally at a B2B SaaS company
• You have a skill/knack for having meaningful conversations with people and the ability to gracefully navigate difficult conversation through objections with customers
• The ability to multi-task, prioritize, and manage time effectively
• Excellent and effective communication skills both verbal and written
• Bonus: You’re familiar with the school fundraising industry - e.g. you helped raise money for your school or you know what “advancement” means