Customer Success Manager, Helioscope (US - Remote)

Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Midsized Remote Companies To Work for in 2023” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.

We are looking for a customer success professional who can be a key part of building a team that was acquired as a part of Aurora Solar. Helioscope is the best-in-class product in the commercial solar design space and a key addition to the growth of Aurora Solar. As a Customer Success Manager, you will help direct the charge to drive adoption, manage our customer’s growth and expansion, and guide the broader account team to engage and interact with the customer portfolio. You will help realize Aurora's vision by guiding the world's largest solar companies to perform at greater heights.

We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

• Build strong internal and external relationships by focusing on customer value 
• Drive user adoption by becoming a valued advisor
• Engage with key and varying levels of customer stakeholders through regular communication, including on-site visits where applicable 
• Assist fellow Customer Success Manager teammates while working remotely 
• partner with sales Account Executives on retention, growth, and expansion opportunities
• Partner with cross-functional teams to ensure the voice of customers is considered in company decisions
• Leverage available technology to uncover and present trends around key data points
• Conduct regular internal account reviews and hold external business discussions
• Take initiative by presenting solutions for team, company, and customer challenges
• Become an expert in the solar industry via Aurora’s vision for and position in it

What we value:

• 1-2 years of proven experience in a Technical Support or Account Management role
• B2B account management experience in a SaaS environment 
• Passion for SaaS offerings and delivering value to our customers through desired outcomes
• Excellent written, verbal, and presentation skills
• Passion for sustainability, green tech, and renewable energy

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Our mission at Aurora is to create a future of solar energy for all. We aim to reflect that inclusivity in the people who imagine and build our product by creating an environment where diversity is cherished and where anyone—regardless of background—can thrive. We strive to always do better and know that by empowering people, we can power the planet.