For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Our Customer Success organization
Our Customer Success Managers align with our Sales counterparts, Big CPG, Center Store, Snack & Beverage, Protein, Dairy and Non-Food. Each team led by a segment lead is comprised of CSMs that own their own book of business. Their daily tasks involve customer meetings, supporting critical escalations, monitoring, and encouraging usage and adoption, and all activities leading to renewal of the account. They are responsible for successful renewal.
The sum of the parts is greater than the whole. We share in one another's wins, we offer support to one another continually, but we also expect that everyone steps up. Our team has a strong work ethic, focus on continual improvement and questions everything. As an individual, as a team and as an organization. We adore our customers. We feel like a part of their success, and ultimately love to help and solve issues.
Our industry is experiencing the need for our team to expand and provide scalable solutions. We are looking for a Customer Success Manager for our Snack & Bev segment. This position offers the opportunity to collaborate with customers and internal teams across SPINS to educate, engage, and empower customers to achieve their strategic goals, reporting to the Manager, Customer Success within the Success Organization.
What You Will Do
Our Customer Success Team is an important component of our business and represents the ability to ensure our clients understand, embrace, and gain value from our SPINS solutions. The Customer Success Manager will be assigned a book of business according to the strategic needs of the segment. This high-impact role will handle multiple clients in an entrepreneurial, problem-solving environment. You will be responsible for renewing and growing your clients' business by acting as a 'trusted advisor'; gaining a deep understanding of their business, challenges, needs and goals and helping them derive maximum value with SPINS.
What You Bring
#LI-RS1 #LI-Remote
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:
The SPINS Way
For details about the information SPINS's collects about our applicants and how we use it, please see the SPINS Privacy Policy here.
Our mission is to grow the Health and Wellness Industry and increase the accessibility of better-for-you products that help consumers live healthier and more vibrant lives.
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