Customer Success Manager - job 2 of 2

About EliseAI

Our company was born with a powerful vision: to improve business efficiency without sacrificing human connection to make quality housing more accessible. With that vision in mind, we built Elise — our revolutionary conversational AI that can answer any and every question in real time, automate business processes, and allow seamless collaboration between teams.

At EliseAI, our skilled team of engineers, sales and operations talent is building the future of conversational AI. EliseAI is well-funded by VCs, strategic real estate investors, and customers and was started by technical co-founders from MIT and the University of Cambridge.

About The Role

We're looking for an organized, responsible, and energetic Customer Success Manager who works vigorously to earn and keep customer trust.

You will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. You'll have to use your analytical abilities and organizational skills to uncover and address client needs. We are a fully in-office company with a beautiful office in a great location at E 33rd Street and Park Ave.

Key Responsibilities

• Understand your clients' business challenges and pain points and identify what their goals are for implementing EliseAI throughout their real estate portfolios
• Strategize with our sales team to build, own, and execute client success and engagement plans
• Review client reporting and usage metrics regularly to determine how to optimize your clients' performance
• Proactively identify underperforming clients and execute plans to improve the client's success with EliseAI
• Help clients understand the ROI that MeetElise provides and help them communicate that value internally within their own organizations
• Identify upsell opportunities for the sales team to expand our partnership with our customers
• Lead training and online webinars to educate all client stakeholders on how to successfully use our solutions
• Assist clients in launching new products and features that increase their ROI on our platform
• Provide client feedback and ideas to the product and engineering teams for potential new features

Requirements

• 2+ years of B2B SaaS customer success, account management, or project management experience (or equivalent)
• Strong ownership skills
• Superb written and verbal communication skills
• Ability to prioritize and get things done
• Ability to learn to use new software technologies
• Positive attitude, empathy, and high energy
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Ability to communicate candid, constructive feedback with your team
• Willing to work in person at NYC headquarters 4-5 days a week

Why Join

Growth and impact. It's not often that you can get in on the ground floor of a funded startup that's scaling. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.