Customer Success Manager - Remote

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we're proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Why you want to be a part of the Customer Success Team

Are you a driven individual that loves to solve sophisticated problems? Do you find joy in helping others achieve their goals and joining in their celebration? Does working for an industry-leading software company that offers flexible work hours, a hybrid/remote work environment, and a chance to explore a new career excite you? If you answered yes to all these questions, then THIS is the team for you!

We are looking for a Customer Success Manager (CSM) who understands the challenges and opportunities that our customers face and is excited to coach them to positive outcomes, with their Accruent solutions! Through close partnerships, superior guidance, and interdepartmental collaboration, CSMs partner with customers to help them define goals that align with Accruent's SaaS delivery capabilities to accomplish their objectives. CSMs engage with customers to drive adoption of our solutions and realize value by exploring their needs and guiding them through an action-based success plan.

How you'll make a difference:

As an effective Customer Success Manager, you will partner with our customers to facilitate a continuous cycle of goal setting, action planning, adoption, and value realization by:

• Providing best practices, educational opportunities, and documentation for Accruent solutions
• Using personal engagements and system telemetry to find opportunities and risks to increase and expedite mutual value
• Facilitating interdepartmental collaboration to expedite customer goal attainment
• Applying internal processes to improve Customer Health, increase retention, and mitigate risks
• Conducting business reviews to demonstrate the value of Accruent Solutions and celebrate customer success
• Understanding Accruent's solutions, features, and functions, to recognize how they can be used to create solutions for our customers.
• Paving the path toward continuously increasing the value customers receive from their Accruent solutions through joint planning, collaboration, and problem-solving
• Programmatically capturing customer needs and behaviors to fuel Accruent's customer-obsessed decision making, product innovation, and continuous improvement
• Recognizing standard methodologies to be shared within our community of customers
• Understanding key digital trends (for example, artificial intelligence, security, cloud, mobile, IoT, big data) and their impact on real estate portfolio management as well as facilities and asset management lifecycle

What you'll bring to the table:

• 2+ years of solid understanding of, or experience in, retail industry, specifically regarding best practices in lease administration, lease accounting and/or project construction management- including familiarity and/or experience with software used by these departments.
• Experience in driving success with highly configurable software
• Expert problem-solving skills
• Project Management skills
• A track record of collaboratively working with diverse teams to foster relationships and achieve results
• Communicate optimally and succinctly with savvy discernment
• Comfort in navigating ambiguity within a range of varied customer organizations
• Ability to lead multiple projects across a portfolio of customers
• A love for learning and continuous improvement

You'll stand out if:

• 5+ years of retail industry /experience with lease administration, lease accounting, construction project management, or one or more Accruent products
• industry/trade membership and/or recognition in retail facility or technology management

Please Note:

• This job requires up to 25% travel
• This is a full-time, exempt opportunity.
• Relocation will not be considered for this position.
• At this time, visa sponsorship is not available.

The salary range for this position (inclusive of sales incentive/commission) is $67,800 - $126,000.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Corporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam – and 10,000 customers in more than 150 countries – we know you'll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don't believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

ABOUT FORTIVE

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.