Customer Success Manager - job 1 of 2

Bridgit is workforce intelligence for the construction industry. Our mission is simple – to help the trillion dollar construction industry maximize profits and reduce risk by taking a people-first approach. We are, and always have been, driven by the want to disrupt and transform construction.

Bridgit was founded on the belief of disrupting the norm and challenging conventional processes by defining real problems for real people. We strive to build approachable yet innovative solutions.

We offer a remote-first environment with flexible working hours as well as options for working locations. At Bridgit, you’ll have the opportunity to make an impact!

What you will do

As Customer Success Manager, you will work directly with Bridgit Bench customers, ensuring successful adoption and guiding them in optimizing the way they manage their workforce. You are extraordinarily organized and can juggle complex projects with multiple stakeholders. At Bridgit, you can expect to act as the voice of the customer.

You can expect to:

• Be the primary point of contact for existing Bridgit Bench customers
• Develop a trusted advisor relationship with key customers
• Execute on account management processes including onboarding, training, check ins
• Manage account health and drive the renewal process
• Generate expansion or upsell opportunities through effective account planning
• Be responsible for timely delivery of requested products and services
• Work closely with the sales team to create and execute on account plans

What you will bring

Current and future Bridgitrons embody these core values:

• Deliver results, fast. We are resourceful, adaptable and resilient. We hold ourselves accountable.
• Fixate on the customer. We obsess over our customers, seeking to better understand them, their world, their needs and their behaviours.
• Be open, be honest. We keep our minds open as we actively exchange feedback, drawing on our diverse perspectives.
• Win or lose together. We don’t point fingers when we lose, and we celebrate together when we win.
• Never stop learning. We continually set the bar higher.

Does that sound like you? Great! Here’s what else you’ll need:

• 2+ years of experience in a relationship building role, bonus points if you’ve previously worked in a customer success role at a SaaS organization
• A good understanding of working with multiple stakeholders within a strategic customer account
• You enjoy a cross-functional role where you get to collaborate outside of your immediate team (product, marketing, sales, etc.)
• You take pride in your organizational skills
• Impeccable verbal and written communication skills, making you an excellent listener, negotiator and presenter
• You have the ability to build and nurture strong relationships
• You enjoy customer-facing interactions and have a commitment to providing outstanding customer service
• You are comfortable with occasional travel and able to meet travel requirements to the US and within Canada

We believe that creativity, enthusiasm, and drive are the keys to success. We recognize that many of the skills we’ve developed over our careers are often transferable. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

What you will enjoy

• A collaborative, autonomous environment where you can make an impact quickly
• A culture that encourages innovation and professional growth
• Competitive salary and equity options
• Perks and benefits including unlimited vacation, 4-hour Fridays and extended long weekends

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

About us

Founded in 2012, Bridgit is a privately held Series B company, having raised over $43.5 million CAD in funding, from investors like Camber Creek, Export Development Canada, Salesforce Ventures, Storm Ventures, and more.