Customer Success Manager - U.S. (Remote)

About the Position:

Customers are the lifeblood of our company and Qumulo is looking for strategic, customer focused and results-driven Customer Success Managers (CSM). CSMs will onboard, coordinate installation, engage, retain and enable our customers to curate their data at exabyte scale. The CSM is ultimately responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success.

About the Company:

Qumulo is the leader in Hybrid Cloud File Storage, providing real-time visibility, scale and control of your data across on-prem and cloud. Qumulo's real-time analytics enable customers to understand their storage at a granular level, detect bottlenecks and accelerate performance. Built to scale across data center and cloud, Qumulo enables programmatic configuration and management of usage, capacity and performance. Qumulo's innovative approach continuously delights customers with new capabilities, 100% usable capacity and direct access to experts. See storage made simple at www.qumulo.com

Responsibilities:

• Own the ultimate success of Qumulo customers including customer onboarding, installation, retention and renewal. This role will ensure that customers derive maximum value from their investments in Qumulo and are wildly successful with their product.
• Drive seamless onboarding processes and coordinate with OEM & Channel partners, account teams and customers to ensure successful deployments and expansions.
• Work cross-functionally with our sales, product, operations and engineering teams to proactively manage each customer's successful deployment and on-going usage of Qumulo products.
• Prioritize and drive resolution for customer issues and escalate as needed.
• Attend and present data driven quarterly business reviews to our customers
• Provide feedback to engineering and product teams on product feature requests and areas of improvements.
• Keep customers informed of product improvements that are beneficial to the customer's workflows.

Qualifications:

• Excellent written and verbal communication skills
• Strong problem solving skills with a can do attitude
• Strong project management and organizational skills
• Detail oriented and able to multitask and prioritize
• Experience in customer facing/support roles
• Experience in working in an open, collaborative environment, using tools such as Slack or Teams
• Experience in managing the success of up to 75 accounts
• Ability to travel up to 10%
• Optional:
• Excellent networking configuration experience with modern switch operating systems (Cisco, Arista, Mellanox)
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory
• Familiarity with scale-out file systems

Key Benefits

The annual pay range for the role is USD $75,000 - $135,000. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. U.S. based employees have access to healthcare benefits, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible time off, and paid holidays, among others.

• Employment is contingent upon successful completion of background screening

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.