Customer Success Manager

Customer Success Manager

We have an exciting opportunity for a high impact Customer Success Manager to guide our customers through a complete journey of discovery, ideation, activation and inspiration. You will be one of Marpipe's first CSMs, working closely with our amazing team of sellers, solutions consultants, designers, engineers and product managers in a fast-paced, high energy, personally rewarding environment.

You are a self-starter. You have a can-do attitude, always looking to improve what can be better and create the next best thing. You are driven, with great communication skills and a burning desire to learn, to grow and to teach. You don't take yourself too seriously and value a fast-paced and fun work environment that allows you to take risks, feel supported, and make an impact!

What You Get To Do:

• Build a Strategy - Understand your customers goals better than they do and translate that into innovative and interesting creative strategies. Find areas of opportunity to improve their creative, their campaigns and their business. Collaborate on ideas with your design strategist and with your customers.
• Become an Expert - Master the capabilities of Marpipe and be an advocate for your customers by providing feedback to the product team and bringing new ideas. You'll help to identify and define new features, upcoming integrations, and product improvements.
• Hypothesize, Test and Analyze - Analyze customers' experiment data, finding new avenues to explore, pulling out nuggets of information that will transform their creative testing and evolve their approach and how they view their marketing efforts.
• Customer Communication - Meet with customers to discuss ideas, goals, and their approach. Suggest next steps and new creative testing possibilities with Marpipe.

What You Bring To The Role:

• 1+ years experience within Customer Success Management/Account Management - customer relationships, framework and SaaS enablement
• 2+ years of digital ad operations experience working directly in FB Ads Manager
• Analytical thinker - able to interpret data and provide clear direction and next steps to clients, ponder and put to words innovative concepts - a basic understanding of statistics preferred
• Affinity for design aspects and creative thinking - loves to experiment and fiddle to find new ideas and new ways to find success
• Proactive and clear verbal and written communicator, comfortable managing day to day relationships with clients and asking probing questions