Customer Success Representative - Part Time

In 1980, Skyward was a small technology business ran from a family home. Today, we are made up of over 650 employees and serve over 2,000 school districts worldwide. While a lot has changed over the years, our roots have stayed the same.

If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward! Skyward builds software solutions for K - 12 schools. Just imagine every day getting to help students, teachers, and school administrators succeed! You can't say that about every job!

We take great pride in our work, but also in our work environment; teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun are what make us tick. When you join our team there is only one way your career will go - Skyward!

• Skyward is an equal opportunity employer
• Skyward offers in-depth training for all new employees and ongoing training and development with opportunities for career advancement
• A typical workweek at Skyward is Monday - Friday, with a typical workday of 8 hours between 7:00 am - 5:00 pm
• Depending on your role Skyward offers the flexibility of work from home and in-office days

To learn more about Skywards careers, history, products, and customers go to www.skyward.com.

Thank you for your interest in Skyward!

Location: Stevens Point, WI - Corporate Office or Remote
*May include remote opportunities in the following states: AZ, FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided.

When we say our commitment to a better experience extends well beyond our software, we mean it. As a Customer Success Representative, your influence not only contributes to customer satisfaction and retention; it plays a significant role in determining how we are perceived by those who have not yet purchased Skyward.

As a Customer Success Representative, you'll work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.

This is not a typical customer service/call center position. Consultants work one-on-one with customers while collaborating with their team to provide training and solutions for our customers.

Responsibilities:

• Serve as the front line in our mission to provide the best possible experience for our customers
• Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers
• Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions
• Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality
• Design and formulate appropriate solutions, direct system set-up, and recommend procedures

Click the link below to see the full Job Description.

Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You will learn more about our culture, expectation, and even the day-to-day mission of the department you're applying for.

A better working experience starts here!

Customer Success Representative - Part Time

• Minimum of four years technical experience using the Skyward Software (Family Access does not apply).
• A four-year or two-year degree or applicable experience preferred and/or any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.
• Must possess excellent interpersonal and communication skills.
• Proficient in Microsoft Office
• Must have a strong work ethic and be able to work in both team and solo environments
• Travel up to 25% of the time is required
• This is a part-time position working 20 -25 per week

All your information will be kept confidential according to EEO guidelines.

Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants have rights under Federal Employment Laws. Click the title to view details about the law.

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)
• Transparency in Coverage
  • Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes these Machine-Readable Files on behalf of Skyward.