Customer Success Solution Architect

What would you do, if hired?

• Work independently, or as part of a larger sales team to utilize your industry experience and creativity in crafting cloud-based solutions around SaaS and legacy application integrations. The solutions that you will craft will include web application integrations, complex business process automation, integration between cloud applications or between cloud and on-premise applications, etc.
• Conduct customer and partner scoping sessions that probe their business needs and craft a workable, technical solution using Celigo products and services
• Write Statements of Work (SOW) requirements documents that define the solution, method of integration, assumptions, customizations and use cases
• Be the voice of the customer internally, helping shape our product design and delivery
• Provide design documents, business process assessments, change orders and other deliverables during customer projects in the Solution Architect role working with a project team and project manager
• Architect repeatable solutions that can be productized or reused by partners
• Be assigned to consulting projects to work directly with customers on their short and long term integration projects to provide high level architecture designs, roadmaps and be the subject matter expert on how best to utilize Celigo products.

Who are we looking for?

• Must have at least 7+ years of combined industry experience in at least one of the following areas: enterprise software implementation, IT Infrastructure, technical consulting, sales engineering/solution consulting, or business process consulting.
• Bachelor's Degree in Business, Engineering, Computer Science, Information Systems or other related disciplines. MBA or MSIS is preferred.
• A technical background is preferred but not necessary—we're not looking for someone to code, but someone who understands technology well, and can speak credibly on it at a high-level. Understanding of integration technologies such as file transfer protocols, SOA and Web Services APIs is a must.
• Solid knowledge of business operations (e.g. quote-to-cash, supply chain management, procure-to-pay, accounting, etc)
• Some prior hands-on experience with CRM/ERP/eComm systems is a must such as SAP (ByDesign, BusinessOne), NetSuite, Acumatica, Microsoft Dynamics 365 (Business Central, Finance, Supply Chain, etc), Salesforce, Shopify, Amazon, etc
• Prior experience in SaaS / On-Demand applications is a bonus
• Knowledge of EDI for trading partner transactions is a bonus
• Must have extensive experience working with external customers in a pre-sales or consulting role
• Ability to handle a variety of different assignments simultaneously, and capable of managing multiple deadlines while maintaining a high standard of excellence and attention to detail. Ability to take direction and work independently is a must.
• Superior written and verbal communication skills and ability to interact well with all team members and external customers
• Good problem-solving skills to take abstract ideas and business use cases and the ability to translate that to both process and technical solutions to help our customers succeed in their business goals.

About Us

Our core mission at Celigo is to make automation as simple as possible by enabling anyone in the enterprise to build or deploy integrations. We believe that by automating processes across applications, we are freeing up your time to do more in your organization. We believe that reducing manual processes empowers you to focus on growing your business. We are passionate about solving integration challenges and believe that integration should be easy and simple for both technical and business users.

Pay Scale Information

Celigo reasonably expects to pay a base salary between $120,000 per year and $145,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Benefits

Starting your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends. Additionally, we provide a strong benefits package, a tech stipend, recognition opportunities, and many other cool perks.

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics)military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.

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