Customer Support Analyst

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

About the Role

Variety is key! This opportunity will make use of your troubleshooting and critical thinking skills. We work with a mixture of customer use cases as we cover multiple financial modules globally. Success in this role relies on determining where to take action and who to involve to get the best and most time efficient outcomes. Balancing multiple issues with contending priorities will become second nature. No two days are the same, so if you are looking for a fast paced, collaborative role where you will be persistently challenged while growing, learning and developing, this is a phenomenal fit.

What would you do all day?

About You

You genuinely care about helping people and ensuring they get the help they are looking for regardless of how complex the challenge might be. Through collaboration with your network and an analytical approach you tackle these challenges, enhancing your knowledge on the go and pursuing the best solution to meet your customer’s needs, regardless if that customer is external or internal. Once you reach the desired outcome you know exactly how to deliver the message guaranteeing absolute clarity and effectiveness. The reason you are able to do all of this is because you have several years of experience in situations that have helped you develop these skills.

Basic Qualifications

It would be noteworthy if you have one or more of the following:

Other Qualifications

A fit works both ways, so what’s in it for you?

Happy employees lead to happy customers, and that’s why employees are at the center of our values. We believe our employees are at their best when everyone works together and feels like they belong. We want to work with talented, smart, compassionate, kind, and personable people who choose a team-first culture. We offer an employee-first culture to support and encourage our employees and their families. This ranges from a supportive all-inclusive environment to amazing company events and highly competitive benefit packages, we want you to work with us for the right reasons and help strengthen our amazing culture.

Workday is proud to be an equal opportunity workplace.

Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.

You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.

Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at .

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!