Many companies pay lip-service to "Customer Success". At Gearset, we're looking for Customer Support Engineers and Technical Support Engineers to join a company where it's a core part of our DNA. Join us and you’ll get to:
Work in a high-trust environment where you’re given the freedom and support to succeed without internal politics and endless red-tape- Get to work as part of a world-class technical support team, with industry recognised training and a chance to build deep technical knowledge on Salesforce DevOps
- Enjoy excellent benefits as part of one of the top 3 tech companies to work for in the UK
The team
The Customer Success team is responsible for creating lasting relationships with our customers and ensuring they see a high level of success with Gearset. We believe in a highly consultative approach, deeply understanding our users and their challenges to deliver exceptional customer support, training and satisfaction. Our approach to support is friendly, personal, and fun, and we prioritize engaging in dynamic conversations without relying on predetermined scripts or automated bots.
The role
As a Customer Support Engineer, you’ll be responsible for ensuring everyone who interacts with Gearset receives world-class customer support. This is a very hands-on, technical role, that is much broader than a typical ticket-based technical support position. You’ll have a high level of independence to manage and service our customers’ needs, supporting our long term growth and success. If you’re driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, this role could be right for you.
About us
Gearset is the leading DevOps solutions for the millions of people developing on Salesforce, the world's biggest CRM. We have the fast paced exciting environment of a start-up, with the success, stability, and ambition of a scale up.
In a few short years, we’ve rocketed from a 7 person start-up to over 160 people, and have become the DevOps solution of choice for some of the world’s biggest companies, including IBM, McKesson, and even Salesforce themselves. In the last 18 months we’ve opened offices in Belfast and Chicago, alongside our Cambridge (UK) HQ.
We’re proud of what we’ve built and how we’ve built it. We work as a team, where attributes of trust, openness and honesty are key, as they allow us to have a feedback-driven culture that keeps us improving to deliver the best solution for our customers.
Alongside our Glassdoor score of 4.9/5, and customer G2 scores of 4.7/5, we recently gained $55 million in funding, and received three awards from Best Companies UK in 2022. This includes the Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company and Top 3 Best Technology Company to work for in the whole of the UK.