Customer Support Manager

About the role:

Navigating machine learning projects can be tricky sometimes, even for our ever-growing number of customers. We are therefore searching for a motivated and experienced customer support manager to build up our customer support department. Your success in this role will be measured by key points like:

• the customer’s satisfaction and engagement with our customer support channels

• smooth feedback process to the product team

• the customer retention rate

You may work from our office in Berlin or anywhere in the world for this position.

About us:

Our team is based in Berlin but located around the globe, mixed with more than 20 different nationalities. We are a typical startup team - flat hierarchies, fast communication channels, and sometimes a little bit of chaos. We take pride in our work and love challenging each other's ideas. We also believe in everyone making their own decisions for their daily schedule and work-life balance.

Unless a pandemic occurs, we try to gather everyone at least once per year for a team outing.

Requirements:

To qualify for the role, you are the contact window for our customers in need, so you must understand our product in and out. It helps if you already have a knack for Vision AI, Machine Learning, annotation strategies, etc. You should have proven experience working in a customer support position and be an excellent communicator (written and verbal) in English. Any additional languages like German are welcome but not strictly required.

What we offer:

• Competitive remuneration package
• A real problem to solve with the potential of having a real impact on the world around us
• Empowerment to affect change
• The possibility to pick up and form your own career path
• A dynamic startup environment with flat hierarchies
• Workplace and -time flexibility - Home-office, remote, adjustable working hours depending on your situation - we place our trust in you being the best person to plan your workweek

Hasty is a Vision AI company helping humans teach machines to see the world. Based in Berlin, Hasty supports Vision AI practitioners by developing best-in-class annotation tools that are supported by a community of machine learning engineers, data scientists and software developers. Hasty‘s next-generation annotation tool labels data in one-tenth the time through self-learning AI-assistants and agile machine learning that provides rapid feedback so engineers can validate and adapt models as they work.

We are a tech-driven team that has developed into a band of misfits, made up of individuals who are all slightly strange in the best way. We are passionate about the nuanced interplay of great usability and hardcore tech. The exploration of these nuances with a team of uniquely brilliant people is what has driven Hasty to the position it is in today.