Core Responsibilities:
As a Customer Representative Associate II in OCFS, you will be expected to perform a broad range of direct service and administrative duties that assist in service delivery to families involved with the child welfare system. These duties may include but are not limited to:
To perform these duties, you must have strong interpersonal skills, organizational and computer skills. You will also need to be able to work effectively with your team members and interact with the public in a helpful and professional manner, sometimes under difficult circumstances. Your work could include significant travel within areas served by the local district office and will include occasional mandatory overtime. Most positions require possession of a valid driver’s license, access to reliable transportation and good driving record. Your typical duties will include:
Minimum Qualifications:
To qualify, your background must include training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. Preference will be extended to candidate possessing the following skills/experience:
Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office of Child & Family Services (OCFS), within DHHS is responsible for ensuring the safety, permanency and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine. We have a current vacancy in our Augusta office.
Application Information:
Please submit all documents or files in a PDF or Word format.
For additional information about this position please contact Nicole Marinaro, Background Check Unit Supervisor at Nicole.Marinaro@maine.gov. To apply, please upload a recent resume (if available) and cover letter addressing each of the preferred skills/experience areas above.
To request a paper application, please contact Ashley.Smith@Maine.gov .
Benefits
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
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