Customer Support Representative - Bi-Lingual - Thai

Our mission at Enphase Energy is to advance a sustainable future for all.

Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 42 million microinverters on more than 1.9 million homes across 130 countries.

Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future.

Do you want to help change the world? Learn more about the role:

The Customer Support Representative - Bi-lingual Thai role is responsible for delivering best in class support to our customers and installer partners.

Responsibilities:

• Answer inbound phone calls to the Customer Support Level 1 phone queue.
• Respond to inbound emails to the Customer Support group address.
• Provide pre-sales information about products.
• Document all activity in a central CRM/Helpdesk software platform.
• Troubleshoot technical issues related to installations.
• Assist with the activation of new sites as needed.
• Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database.
• Assist other team members with troubleshooting and/or administrative tasks as needed.
• Monitor and act upon quality analysis reports provided by the QA team.
• Participate in ongoing training/education of industry standards and product-specific information.
• Follow departmental conventions and procedures in a positive manner.
• Professionally represent Client via all communications mediums.
• Abide by all company policies and standards of conduct contained in the Client manual.

Experience:

• Three plus years of call center experience, preferred.
• Bi-lingual in English and Greek
• High school diploma or GED equivalent.
• Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful.
• Experience with consumer-grade networking TCP/IP data networking preferred.
• Experience with PC and MAC OS X.
• Excellent verbal and written communication skills.
• Ability to multi-task in a very fast-paced environment.
• Be able to type at least 30 WPM.
• Excellent interpersonal skills with both external customers and internal employee.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Hand and finger manipulation using phone and keyboard.
• Extended time on phone with customers.

Benefits:

• Salary (CA): $20.50 per hour
• Medical, Dental and Vision Care
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employee Stock Purchase Plan
• Paid Vacation
• Paid Sick Time
• Tuition Reimbursement
• 10 Paid Holidays
• 401(k) Retirement Savings Plan
• Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
• Life and Accidental Death and Dismemberment Benefits (AD&D)
• Voluntary (Optional) Life Insurance
• Pet Insurance
• Employee Assistance Program (EAP)

All offers of employment are contingent upon success completion of a background check.