Customer Support Specialist (Hybrid/Remote)

Looking for a support role where you aren’t stuck on the phone all day dealing with problems? Would you rather be focused on educating and implementing innovative ideas where you feel inspired?

We are Hubly — a rapidly growing, Vancouver based company that supercharges professional financial services firms. At Hubly, we are focused on fundamentally transforming the way professional financial services firms interact with their technology, service their clients and grow their businesses. We see a world where every professional financial service worker is powered by Hubly to increase access to services that have been historically reserved for the ultra wealthy.

After doubling our customers over the past 6-months, we are looking to hire our second Customer Support Specialist. You’ll be happy to know that this role is much more than your typical customer support role. This role epitomizes the Hubly expert - providing quick, accurate, and use-case specific support to all Hubly users through a variety of communication channels such as chat, help desk, video, email, and in-app tours.

WHO YOU ARE:

• Able to prioritize urgent customer needs, address concerns quickly, ask appropriate questions, and keep customers in the loop of resolutions.
• Easy to talk to, friendly, and inviting. An independent thinker with a strong bias for action. You are always prepared to remediate requests with helpful, friendly advice and answers.
• Patient and thoughtful when you educate, you strike up conversations, even virtually, and have a natural aptitude for customer service.
• A strong written and verbal communicator and can clearly explain complex topics while accounting for customer biases and adapting to their communication style.
• Demonstrates a constant desire to learn the intricacies of our customers, product, and processes.
• You continuously update best practices and document processes based on learnings from your customer interactions and feedback.
• Have 1+ years of experience with customer support and ideally you are familiar with core support tools such as Hubspot, Intercom, Jira & Loom.
• Bonus points if you have experience in the financial advisory industry.

DON'T MEET ALL THE REQUIREMENTS?

No problem at all! We’re focused on building a unique and diverse team of people, so if you think you've got what it takes for our ever-changing yet innovative, hybrid-friendly, start-up environment—we ask that you apply anyways! We believe we have a good idea of what we need, however we're open to you challenging our thinking on the type of experience you would need to best perform in this role at Hubly. And who knows, even if we ultimately don’t see a fit for you today, we’ll keep your application on hand for future opportunities!

UP FOR THE CHALLENGE?

We would love to hear from you. Send us a quick 3-5-minute video introducing yourself, telling us a bit about your previous experience in Customer Support and why you are excited about this opportunity. Show your personality, don’t be shy. You can address it to Louis and Ron - you’ll be working directly with the founders!

Please use Loom or Soapbox to record your video. It’s simple to use and you can easily drop the link into the indicated box below.

WHY HUBLY:

• Culture is at the forefront of who we are. We are an innovative, ambitious team focused on learning and growing by providing constant support to one another and to our customers.
• We foster a dynamic workplace. We are a flexible, accessible, values-led workplace that offers in-person connection with the benefits of a hybrid work environment.
• We offer competitive compensation packages, endless opportunities for growth and an entrepreneurial culture that makes working here not just fun, but also incredibly rewarding.

OUR PROMISES

At Hubly, we are deeply committed to creating a supportive and inclusive workplace. We place value on authenticity and we are focused on building a team of diverse individuals who foster an empathic and positive culture. Our greatest strengths come from the people who make up our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #hublers.