Customer Support Specialist

This is you:

• You are calmer of storms: storms happen, but you are unique weathering those storms.
• Enthusiastic about growing in a fast-paced environment.
• Be a positive force that communicates effectively.
• A critical thinker and have a keen eye for troubleshooting.
• Believe in doing the right thing and doing it right.
• You are a doer, not a dreamer.
• Show empathy at all times.

You'll rock it in this position if:

• You've got 2+ years of experience successfully being a Customer Support Agent or similar CS role, B2B preferred.
• You are a proactive problem-solver: You are a superhero, always there when problems arise to fight them.
• Challenges drive you; you rise to every new challenge because superheroes don't get overwhelmed with too many things to do.
• You've got experience using remote support tools (Zendesk, Hubspot etc.)
• You are a ninja of prioritization; you are an autonomous professional who knows how to prioritize your workload and keep yourself focused.
• You always pay attention to detail: Villians remains in details, right?
• You are a team player; you effectively communicate with your peers, contribute to their growth and are always ready to help.
• Nice to have, but not mandatory:
• Experienced in B2B SaaS
• Advanced level of Spanish. Other European languages are more than welcome.
• Skilled in Excel.
• Advanced data analysis skills

What will you do?

• Acting as the first point of contact for our customers and ensuring an excellent customer experience across different channels.
• Ensure excellent service standards for our customers and communicate with them in a frictionless manner.
• Determining the cause of the problem, asking the customer for the needed information to reproduce it.
• Explaining the best solution to solve the problem or temporary workaround.
• Work closely with other teams like Product and Sales to provide assistance and resolve incidences raised by our clients.
• Investigate the root cause of a problem when something is not working properly
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Propose new ways to improve our service, product, strategies and processes.
• Prioritize your actions towards the higher impact and level of urgency
• Think outside the box and be able to provide creative solutions and workarounds when necessary.
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and valuable discussions with customers

What can you expect from us?

• Possibility to telework a 25% of your time per month.
• 750€ in yearly paid flexible benefits (meals, transportation, nurseries, and more)
• Paid health insurance
• 1.000€ in yearly training budget
• Coworking offices in Madrid, Barcelona and Lisbon.

Think you're a good fit? Apply to be our next Customer Experience Hero at Cobee!