Job details

Customer Support Specialist

TITLE: Customer Support Specialist

LOCATION: Belcamp, MD

REPORTS TO: Customer Support Manager

Ingredion Incorporated is in search of a Customer Support Specialist, who will enthusiastically serve as a critical point of contact with Ingredion’s customer base. This role partners with colleagues in Logistics, Quality, Sales, Program Management, and Order Coordination to capture information and resolve customer problems, all while ensuring high levels of satisfaction and customer retention. Individuals who work in this position develop a knowledgebase which can lead to new opportunities or a rotation into other areas of the organization, such as Logistics, Sales, Supply Chain, or Quality.

AS A CUSTOMER SUPPORT SPECIALIST, YOUR RESPONSIBILITIES WILL INCLUDE:

Serves as the primary point of contact for customers managing all correspondence and inquiries
Responsible for providing timely responses for all inquiries including ingredient products, order status, and any open issues
Work closely with other departments to gather and coordinate data and information needed to meet customer’s needs or inquiries
Seek to purposefully identify issues, consider alternative solutions, and take corrective action to resolve problems. Provide support/service to the client as well as communicating status to all parties involved
Execute on fundamental tasks such as resolving customer complaints, problem solving etc.
Ensure the accuracy of order data and act as the expert for the order processing flow (system and processes Compute mathematical calculations related to order processing, delivery times, and freight as necessary
Maintain up to date files according to the standard operating procedure. Ensure copies of orders and return orders are given to appropriate partners
Ensure all customer complaints are tracked according to department and company procedures
Demonstrated ability to work two or more of Ingredion’s product lines and customer categories to provide valuable information to the customer
Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary
Prioritize tasks accurately and in a timely manner
Collaborate with and support team members. Participate in group problem solving and team activities
Recommend and implement process improvements
Serve as a liaison between external customers and internal functions to ensure customer satisfaction

THE CUSTOMER SUPPORT SPECIALIST POSITION IS WELL-SUITED FOR YOU IF YOU:

Contribute to an environment that enables the wellbeing of our people and customers
Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best
Support the identification and implementation of work process improvements. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions
Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company

QUALIFIED CANDIDATES WILL HAVE:

3-6 years of experience preferred.
Bachelor’s Degree preferred.
SAP and Salesforce experience preferred.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

#LI-BS1

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.

Relocation Available:

By Ingredion

We bring the potential of people, nature and technology together to make life better. That’s our purpose. We are all IN to make life better! Every day, Ingredion employees bring their skill, creativity & passion together to deliver ingredient s...

22 jobs

FUNDING

Private

INDUSTRY

Food & Beverage Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Westchester, IL

DATE POSTED

July 22, 2023