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Customer Support Specialist
Overview:
What do we offer?
We invest heavily in our team members with COMPETITIVE PAY AND BENEFITS, a culture of promoting from within, and a clearly defined LONG-TERM CAREER PATH. We believe in WORK/LIFE BALANCE and LEAVING THE OFFICE ON TIME. With PAID TRAINING you are set up for success in the office. You will join a network of supportive teammates who keep your career goals at the forefront. If you enjoy having fun in the office while working hard, Ideal Dental is the perfect fit for you!
Responsibilities:
DECA Dental Group| Ideal Dental is a Dallas-based, clinician founded and clinician-led, dental service organization that has been delivering high-quality, affordable dental care to patients since 2008. DECA is actively expanding its footprint coast to coast under the brand Ideal Dental. Ideal Dental's culture is founded on a patient-centric model. The company is guided by its vision to be the premier provider of all dental services under one roof while being the first choice for dentists and staff seeking a partner for growth, innovation, and learning. To learn more, please visitdecadental.com and myidealdental.com.
You will love coming to work in a MODERN, FULLY DIGITAL, PPO/FFS OFFICE. Check out our thousands of five-star reviews!
You will love coming to work in a MODERN, FULLY DIGITAL, PPO/FFS OFFICE. Check out our thousands of five-star reviews!
What do we offer?
Medical insurance- Discounted dental benefits for the employee, their spouse, and dependent children
- Vision
- Long-term disability
- Short-term disability
- Life insurance
- Accident coverage
- Paid holidays
- Paid Time Off (PTO)
- CPR recertification
- 401K
- Employee scholarship program
- Employee discount program through benefits hub
We invest heavily in our team members with COMPETITIVE PAY AND BENEFITS, a culture of promoting from within, and a clearly defined LONG-TERM CAREER PATH. We believe in WORK/LIFE BALANCE and LEAVING THE OFFICE ON TIME. With PAID TRAINING you are set up for success in the office. You will join a network of supportive teammates who keep your career goals at the forefront. If you enjoy having fun in the office while working hard, Ideal Dental is the perfect fit for you!
- Answer customer phone inquiries with an upbeat, positive personality
- Locate Dental Office closest to customer and live transfer their call to the designated office
- Research, locate, and provide information as needed by customer. Escalate unresolved problems
- Maintains call center database by entering information
- Fast and accurate typing with strong basic computer skills
- Ability to sit at a computer for long periods and concentrate in an open working environment without distraction
- High School Diploma or equivalent
- +6 months of customer service or retail sales experience
#INDMP
DECA | Ideal Dental Glassdoor Company Review
Sulman Ahmed
4.0
DECA | Ideal Dental DE&I Review
No rating
CEO of DECA | Ideal Dental
Approve of CEO
DECA's Mission: To put smiles on the faces of hundreds of patients - our "guests" - that visit our offices daily, which puts smiles on the faces of our DECA Dental team members. We enable our doctors to operate at the top of their license, deliver...
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DATE POSTED
June 9, 2023
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