Customer Support Specialist

SSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Provide updated information via phone, email or chat to TSA’s and Service vendors.

· Provide support to our internal customers utilizing internal systems, such as Oracle.

· Create documentation or instructions that clearly convey process changes if necessary.

· Act as a liaison between technical support agents and Service vendors.

· Understand and communicate clearly and concisely, adjusting language and terminology to the needs of the Service Vendor in a professional manner.

· Provide efficient productivity and superior quality service while working in a fast paced environment.

· Maintain detailed records of daily interactions with TSA and Service Technicians, including messaging via portals and following up to ensure parts and technicians arrive to the customers site on time.

· Learn ATM terminology enough to be able to convey technical information between TSA’s and Service vendors.

Associates Degree or relevant work experience preferred.
Bachelors degree or technical certifications a plus
2+ years of experience in the ATM or POS field preferred, but not required
2+ years of customer service experience required
Solid independent decision-making skills.
Must possess strong problem solving skills.
Excellent organizational and time management skills.
Working knowledge of Windows 7/10 operating systems. Proficient in MS Outlook, Word and Excel.
Ability to type a minimum of 50 wpm.
Bilingual proficiency in Spanish, a plus.
Must be able to successfully pass all applicable background and drug screening tests.
Able to participate in a weekend shift rotation as defined by predetermined schedule.
Must have excellent communication skills, both written and oral.

Job Type: Contract

Pay: $28.00 - $32.00 per hour

Benefits: