Job details

Customer Technical Support / HelpDesk Team Lead

Responsibilities:

Peraton is seeking a Lead Computer Technician to join our growing team of qualified, diverse individuals. The ideal candidate will be responsible for providing support for computer configuration/deployments, loading software, computer imaging and knowledge of Wins OS along with experience in Trouble shooting hardware and Software Issues.

What you’ll do:

Has one or more years of experience supervising or leading a small group of Computer Technician on daily operations.
Must demonstrate knowledge and experience configuring, troubleshooting, and imaging/installing Windows 10/11 on laptops and desktops.
Must demonstrate knowledge and experience installing and configuring third-party software and data recovery from backups (and/or other systems).
Must demonstrate knowledge and experience troubleshooting Windows 10 operating-system software, Microsoft Office, and common Enterprise software.
Must demonstrate knowledge and experience with creating, updating, monitoring, and closing incidents in an automated ticketing system.
Experience with ServiceNow is highly desirable but not required.
Experience with Dell laptops, desktops and workstations is highly desirable but not required.

Qualifications:

Basic Qualifications:

Bachelors Degree and atleast 5 years of experience working on Computer Configuration/Deployments, Service/Help Desk (Tier 2 support), Desktop support (Tier 3 support) or equivalent experience in related position. Additional years of experience maybe accepted in lieu of the degree.
2+ years of help desk/service desk experience.
U.S. Citizenship required.
Must have the ability to obtain and maintain a Public Trust security clearance.

Preferred Qualifications:

Active Public Trust clearance is a plus

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton Overview:

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position based on experience and other factors. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.

By Peraton

Our mission is to protect and promote freedom around the world by Securing our future, Connecting our world, Safeguarding our enterprise, Protecting our borders, Enabling commerce, Enhancing human knowledge, and Protecting our citizens.

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INDUSTRY

Information Technology Support Services

TEAM SIZE

10000+

LOCATION

Hybrid, based in Herndon, VA

DATE POSTED