Senior Analyst - Retail Market Services (Energy Sector)

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. 

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan,  India and Vietnam.

Customized Energy Solutions (CES) is seeking a Senior Analyst to join its Retail Market Services team, delivering strategic wholesale energy market services to retail energy market participants. The successful candidate will join an experienced and fast-paced team of energy professionals working to deliver best-in-class service to our clients at the epicenter of some of the industry’s most dynamic and challenging problems. This is a full-time role based in our Philadelphia office, offering a flexible hybrid work arrangement that combines in-office and remote work.

Representative Duties

• Develop, execute, maintain, and iterate on dynamic models in support of the Retail Market Services team’s functional service offerings including Load Forecasting, Pricing, Settlement, Risk Management, and Financial Planning & Analysis.
• Lead team support of client market operations through oversight of and accountability for delivery of functional service offerings.
• Maintain and develop metric reporting on delivery of services, performance thereof, and underlying drivers.
• Advance improvement plans and recommendations for operational optimization in support of service delivery.
• Contribute actively to internal strategic team meetings and drive independent workstreams in the context of broader team goals.
• Support internal process automation efforts across Retail Market Services functions through discovery, documentation, and representation of business requirements and functional specifications within the Software Development Lifecycle (SDLC).
• Support User Acceptance Testing within the SDLC.
• Collaborate cross-functionally and cross-organizationally to drive process efficiencies in dependent business service offerings and workflows (EDI, Billing, Client Management, Data Warehousing, etc.).
• Provide support and coordination across team functions to drive operational execution and delivery of ad hoc client consulting projects.
• Develop, establish, and maintain strong client relationships.

• Experience – 4+ years of experience and demonstrated success in a data analysis or equivalent (statistical, analytical, problem-solving) role. Energy industry experience strongly preferred.
• Leadership and Collaboration – Proven experience managing delivery of complex and diverse projects, independently, and in teams. Ability to provide guidance, mentorship, and direction to team members. Comfortable collaborating with cross-functional and cross-organizational teams.
• Education – Bachelor’s degree in STEM, business, finance, or economics preferred.
• Technical Proficiency – Fluency in relevant software tools and programming languages. Advanced proficiency in Microsoft Excel is a must, including but not limited to familiarity with Excel analysis tools, advanced analysis/lookup functions, modeling, manipulation of large data sets, etc. Familiarity with SQL is preferred.
• Problem-Solving – Strong problem-solving skills, with the ability to approach challenges creatively, from a systems perspective, and develop innovative solutions.
• Communication Skills – Excellent oral and written communication skills for effectively conveying complex technical concepts to both technical and non-technical stakeholders. The ability to present insights and recommendations in a clear and concise manner is essential.
• Location – This is a hybrid role based out of our Philadelphia office.

Salary is commensurate with experience.  Benefits include performance bonus and profit-sharing Medical Savings Account, comprehensive health Insurance, disability insurance, life insurance, and 401K matching and tuition reimbursement. Excellent opportunities for advancement.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.