Retail Operations Lead

Cuyana is hiring a part-time retail Operations Lead to work at both of our Newbury store location.

Are you a self-motivated team player who enjoys delivering exceptional operational support to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits:  sick and holiday pay; commuter benefit, 401k, bonus, clothing incentive program, and generous employee discount.

RESPONSIBILITIES*

Operational Excellence

• Comply with Back of the House Standards
• Work with management to organize the stockroom effectively for ease of finding merchandise quickly, prioritizing based on sales and maximizing stock room space
• Process transfers (shipment) in a timely, accurate and consistent manner to increase the efficiency of Product Flow
• Prepare products for the sales floor by noting new sample units needed
• Partner with store team for floor placement and retrieval of products to fulfill orders
• Uphold all visual merchandise standards on the sales floor with direction from manager, including correct tags, stuffing, steaming, etc.
• Process and manage Async, Bopis and phone orders; coordinate in-store store pick up, and same day courier deliveries
• Weekly - Review and reconcile Negative on hands
• Monthly - Process RTDC, donation, and damage reconciliation in a timely and accurate manner according to guidelines
• Assist with set up for seasonal or product launches
• Assist with Archive sale markdowns when necessary
• Ensure store maintenance and safety standards are in compliance with standards
• Order store supplies - FOH and BOH
• Support FOH based on business needs

Product Support

• Pull sizes and product from stock, go backs, bagging, and gift wrapping product
• Assist with monogramming
• Partner with other employees on tasks, processes, merchandising and product flow opportunities
• Ensure timely communication with management regarding location of product, as well as updates on product received and sent
• Ensure basic understanding of product - Leather Goods, Apparel, and Jewelry - using training resources to maintain and develop Product Knowledge. Participate in team training when available

Cultivate Community

• Assist with creating a memorable shopping experience that exists through effective organization of the back of house areas and merchandise on the sales floor
• Work with the team to achieve results that positively impact the business
• Be a brand ambassador. Consistently represent the Cuyana brand and values at all times
• Lead by example, demonstrate integrity and consistency of Cuyana values
• Understand the needs of and develop a good working relationship with your team members
• Manage Client concerns with care
• Demonstrate teamwork and management support
• Demonstrate proper phone etiquette at all times
• Give Back - at Cuyana we help each other out - support company, retail and community events especially during the peak season

Policy and procedure

• Ensure Loss Prevention Standards and Procedures are being followed to help minimize loss
• Maintain regular and consistent attendance as defined in the attendance policy
• Comply with dress code and grooming standards
• Handle your personal Area of Responsibility consistently and to expectation

*May change based on business needs

REQUIREMENTS

• 1-2 years experience in shipping and receiving
• Embody Cuyana’s Fewer, Better ethos
• Team player who thrives in a fast paced environment
• Professional attitude and customer service focused
• Dependable with all store responsibilities
• Flexible, adaptable, and willing to jump in and help
• Strong organization, and communication skills
• Comfortable handling customer conversations and interactions
• Technology savvy
• Flexible work schedule - must be available to work weekends, holidays, events
• Can bend, reach, lift, and move stock and product; Able to carry 25-30 lbs
• Comfortable climbing ladders

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. 

• Cultivate Community  – you are honest, inclusive, and always willing to lend a hand
• Create Excellence – you are accountable, decisive, and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $22-24/hr commensurate with experience.