Creative Account Services - Director

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

We’re looking for an experienced and strategic Account Director to join our in-house creative agency supporting one of the largest healthcare brands in the country. This is a unique opportunity to shape work that spans all channels—digital, video, content, and more—and help bring clarity, creativity, and impact to complex healthcare B2C and B2B stories.

You’ll lead integrated workstreams, partner closely with marketers and creative leads, and act as the strategic voice that keeps both the business and the audience at the center of everything we do. The ideal candidate is a thoughtful problem solver who can guide creative teams, think across platforms, and bring energy and curiosity to every challenge.

The Account Director will report into the Executive Director, Account and Delivery Management.  This role will manage an individual on the team.

Position will be hybrid – 3 days (Tuesday – Thursday) in one of our hubs (Wellesley, MA; Boston, MA; Woonsocket, RI; Hartford, CT; NYC Soho office)

Why Join Us:

You’ll be part of a dynamic, forward-thinking team that values creativity, strategy, and collaboration. This is a chance to work on meaningful projects that improve people’s lives—while contributing to the continued growth and evolution of our in-house agency.

What You’ll Do:

• Serve as a strategic lead and primary point of contact for key business partners

• Translate complex healthcare B2C and B2B creative briefs into clear, compelling creative and executional strategies

• Lead the development of projects across digital, video, content, print, and more

• Provide strategic and creative feedback across all formats ensuring clarity, relevance, and consistency

• Work cross-functionally with delivery managers, producers, and marketing partners to keep work moving smoothly and on schedule

• Build trusted relationships with stakeholders and provide smart, proactive counsel

• Manage one direct report, providing leadership, coaching, and support for their growth

• Contribute to process improvements, knowledge sharing, and team development

Required Responsibilities:

• 8+ years of experience in account management, preferably in both agency and in-house environments.  Experience with content strategy and content creation, especially within complex or regulated industries.

Preferred Responsibilities:

• Deep understanding of healthcare and/or B2B marketing

• Proven ability to lead strategic, integrated campaigns across multiple channels

• Experience guiding creative teams and reviewing work with a strong point of view

• Ability to quickly grasp complex products, services, and audiences

• Excellent communication and collaboration skills—you can keep stakeholders aligned while advocating for smart, creative solutions

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

• A growth mindset and a passion for learning, solving, and delivering great work

Education
Bachelor’s degree in Business or Marketing, or related field OR equivalent (4 years’ experience and High School Diploma/GED) required

MBA or relevant Master’s degree preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.