Senior Manager, Care Management Business Capability, Payor Solutions

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryIn this role, you will be responsible for developing feature rich capabilities that help power different products and product lines. This role requires a strong understanding of business requirements that collaborates across product management, software development, and business strategy areas. The ideal candidate will be able to work effectively with cross-functional teams to help deliver products to market.• Ownership of capability requirements needed to deliver products in Payor solutions and care management space• Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and adjust as needed.• Creating and maintaining workflows and activity flows related to how the products will be delivered• Work closely with product and technology teams to drive effective communication of requirements to technology teams• Contribute to process engineering, end-to-end process design, analysis and improvements across Payer solutions organization.• Creating/updating Requirements documentation• Ownership and addressing issues/risks/dependencies in solution development• Supporting user onboarding, training, and adoption activities• Shared ownership of QA and acceptance tests• Working knowledge of Care Management domain and data entities within the domain• Support development of metrics needed for operationalizationSuccessful candidates will demonstrate the following attributes:• Shown success utilizing oral and verbal communication skills to present information and build partnerships• High level of attention to detail with the ability to manage multiple projects simultaneously, prioritizing as needed and meeting timelines• Strong problem-solving skills• Proven understanding of care management business, along with demonstrated experience of working alongside technology delivery teamsRequired Qualifications• Strong background in developing requirements in healthcare space, preferably care management area• 8+ years of experience in a healthcare Product or Technology role and/or higher education• 5+ years working within cross-functional initiatives and driving innovation.• 5+ years of experience working with payor agnostic products, payers, health product, PBM, or healthcare operations• 1+ years - working with a geographically diverse team of primarily Work-from-Home colleaguesPreferred Qualifications• Experience facilitating buy-in and engagement across diverse stakeholder groups.• Ability to anticipate risks and mitigate effectively.• Excellent interpersonal communication skills, including active listening, self-management and awareness, emotional intelligence, and ability to flex interpersonal style• Conversant in one or more of platforms such as Salesforce, Epic, ETL products etc. that are used inEducationBachelors required/Masters Preferred or Equivalent ExperiencePay RangeThe typical pay range for this role is:$75,400.00 - $165,954.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 09/23/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.