Supervisor, Benefits Verification

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryCVS Health is offering an exciting opportunity to be part of our leadership Benefits Verification team. Qualified candidates will be considered eligible to work from home but must live within a 75 miles from Orlando, Florida site.The primary responsibility of the Benefits Verification Supervisor is to supervise staff in the Benefits Verification Department, and to provide direction to the staff within Pharmacy operations to ensure to ensure patient benefits are verified in accordance to the company guidelines and that patient expectations are met to achieve exceptional customer service and business profitability.In order to be successful in this role you’ll analyze call/performance statistics and daily workflow to ensure that all production and quality goals are met, coordinate procedural changes, resolve issues/problems as it relates to the department and the company. In regards to the team you’ll be supervising, you will evaluate and review their progress, coach, motivate & counsel staff including administering disciplinary action when necessary. To support the management team you’ll be involved in interviewing and hiring, directing and implementing department and pharmacy wide projects. You should use your previous supervisory, organizational and production environment skills to be successful in this position.• *May be required to go on site for - round table/focus group discussions/side by side observations/new hire training classes**Schedule Details• Hours of Operation - Mon-Fri 7:30-7:30pm EST• Weekend rotation• Coverage for overtime and major holidays• 1 Day a week late shift - 11am-7:30pm ESTRequired Qualifications• 1+ years of supervisory experience in a related environment.Preferred Qualifications• Specialty pharmacy experience.• Benefits Verification experience• Bachelor's Degree within Business, Management or Healthcare related field.Education• High School Diploma or GED requiredPay RangeThe typical pay range for this role is:$40,600.00 - $76,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 09/01/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.