Junior IT Support Specialist

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb, Tesla, and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.comWant to know what it’s really like to join Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Based in Ahmedabad in India and reporting to the IT Manager, the Junior IT Support Specialist will play a key role in maintaining and growing the IT infrastructure throughout Cyara’s global locations.

The Junior IT Support Specialist is responsible for providing technical support to Cyara's employees. This includes troubleshooting hardware and software problems, installing and configuring new equipment and maintaining the company's internal IT infrastructure. The ideal candidate will have a strong understanding of computer hardware, cloud-based software (Google Workspace, Office 365, and more) operating systems (Windows, macOS, Linux Fedora), networking, and security.

• Provide technical support to employees via phone, email, and remote access
• Troubleshoot hardware and software problems
• Install and configure new equipment
• Maintain the company's IT infrastructure
• Onboarding and offboarding new employees
• Document technical problems and solutions
• Stay up-to-date on the latest IT trends and technologies
• Logging and management of tickets and assets

• A degree in IT is preferable or 3+ years of experience in IT support
• Strong understanding of operating systems (Windows, macOS, Linux)
• Experience with networking (TCP/IP, DNS, DHCP)
• Experience with security (firewalls, antivirus, intrusion detection)
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

• We offer
• Competitive salary
• Excellent professional growth
• Excellent learning and development
• Flexible working

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid