Cyber Support Technician

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States’ security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is important for continued success of the Laboratory’s mission.

Pay Range

$36.50 - $45.32 Hourly for the 525.2 level

$43.78 - $54.35 Hourly for the 525.3 level

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay including education, experience, the external labor market, and internal equity.

Job Description

We're looking for a Cyber Support Technician to provide basic cyber and technical support for multiple unclassified networks, standalone systems, security systems, user accounts and access and implementation of security controls. This position is in the Information Technology Operations (ITO) Division within the Computing Directorate.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

Perform user account access management and monitor component compliance for various networks and standalone systems.
Provide Cyber Security Escort (CSE) service for IT staff or programmatic customers.
Perform IT equipment evaluations and procurement recommendations.
Inspect and document information systems to verify compliance.
Manage unclassified and classified account approvals and process.
Monitor and triage work queue requests.
Interact with users on security issues related to hardware, application software, and operating systems.
Maintain appropriate technology, computer security, and safety training and perform all assignments in accordance with policies
Perform other duties as assigned.

Additional job responsibilities, at the 525.3 level

Serve as the Information Systems Security Officer (ISSO) role as the author and owner of comprehensive cyber security document packages.
Provide advanced technical and computer security guidance and troubleshooting.
Plan, design, and evaluate complex cyber security solutions.
Qualifications
Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
Associate’s degree in a computer-related field or equivalent combination of technical training and related experience.
Ability to work effectively under pressure and flexibility to adjust to changing deadlines.
Ability to execute sound judgments in a highly dynamic environment.
Effective written and verbal communication skills.
Experience working with customers and handling issues with confidentiality and professionalism.
Experience with the Microsoft Office Software Suite.
Basic troubleshooting skills, attention to detail, consistent follow-through to assure issue is resolved and policies and procedures are followed.
Ability to consistently follow procedural guidelines.

Additional qualifications at the 525.3 level

Experience developing and documenting work processes.
Experience administering, troubleshooting, maintaining, repairing, and securing Windows and Mac hardware, software, applications and operating systems.
Ability to maintain component configurations and inspect computer and network hardware.

Qualifications We Desire

Experience with LLNL, DOE, and NNSA cyber security policies, procedures, and implementations.
Knowledge of computer security concepts and practices for one or more common operating system (e.g., Windows, Mac, or Linux).
Information security training.
Additional Information
All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

Flexible Benefits Package
401(k)
Relocation Assistance
Education Reimbursement Program
Flexible schedules (*depending on project needs)
Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
Our core beliefs - visit https://www.llnl.gov/diversity/our-values
Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Beware of Fraudulent Job Postings. LLNL’s hiring practices:
Never requires job applicants to pay an application/training fee or submit personal documents like bank account details, passport number, Social Security number, tax forms or credit card information as part of the application process.
For interviews and to be granted access to a Federal facility, a LLNL employee will contact you directly to collect visa, passport number, and/or Social Security number. To vet the authenticity of the employee please have them provide you their name and phone number and verify at people.llnl.gov.
Involves at least one interview (virtual or in-person) and never interviews job applicants through chat platforms such as Google Hangouts, or via correspondence through text and instant messaging systems.
Only sends email communications to job applicants from domain “@llnl.gov” or via their applicant tracking system, notifications@smartrecruiters.com. Occasionally LLNL uses third-party vendors that will contact you about job opportunities. If a recruiter contacts you to apply, you will always be directed to our career page to apply through our career site.
Encourages all applicants to visit LLNL’s careers page at www.llnl.gov/join-our-team/careers if they saw the job posting on another site prior to applying to ensure the job posting is accurate and valid.

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.