Learning Analyst

General Description :

Every day, our software is used by millions of people around the world, and we are looking for individuals who share in our excitement and passion for transforming the way the world learns. At D2L, we believe that learning should be accessible and engaging. Our goal is to create easy, flexible, and smart software that ignites the desire to learn in everyone. To do this, we need to give talented, enthusiastic, and passionate people opportunities to create, develop, and collaborate on projects that revolutionize the learning environment.  

  As a Learning Analyst, you will play a key role in guiding D2L customers with creating and implementing a comprehensive data strategy that aligns with their organizational objectives. Leveraging your deep expertise in business intelligence technology and the Brightspace platform, you will work directly with clients to define, design, and implement high-quality data solutions. As a subject matter expert, you will stay up-to-date on the latest tools and capabilities within the Brightspace platform, providing valuable insights and solutions to clients.

How you'll make an impact: 

• Act as a trusted client-advocate within the D2L organization, partnering with assigned clients to design and implement their data strategy using data from Brightspace. 
• Provide consulting services at a business strategy level, understanding and addressing customer needs in relation to their unique data strategy, and design robust solutions utilizing Brightspace Data tools. 
• Utilize your proven track record in working with strategic accounts to provide expert guidance and design solutions that align with client data strategy. 
• Build and nurture relationships with internal customer-facing stakeholders, fostering strong collaboration and effective execution on behalf of clients. 
• Showcase your ability to provide innovative solutions and adapt to meet customer needs, even in challenging or ambiguous situations. 
• Liaise and collaborate with internal teams to ensure the successful delivery of client needs, coordinating efforts to provide seamless data solutions. 
• Continuously expand and deepen your working knowledge of D2L solutions, staying up-to-date with the latest features, updates, and best practices. 
• Participate in architectural reviews at customer sites, providing expert insights and recommendations to optimize data solutions. 
• Maintain accurate records and documentation for pre and post on-site visits, ensuring clear communication and knowledge sharing within the team. 
• Record and prioritize data-related issues and requirements, proactively addressing them and advocating for necessary improvements. 
• Occasionally conduct face-to-face meetings with customers, either at a D2L office or client site, to strengthen relationships and provide in-person support. 
• Travel requirements are less than 10% with occasional visits to client sites.

Competencies: 

• Extensive experience inputting data into BI software, creating sophisticated visualizations, and generating comprehensive reports. 
• Ability to work solo, effectively prioritize tasks, and manage your time to meet project deadlines and customer expectations. 
• Proven systematic and problem-solving skills, with the ability to think critically and propose innovative solutions to complex data challenges. 

Skills 

• Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders clearly and concisely. 
• Advanced SQL skills with the ability to write complex queries and interpret data effectively. 
• Exceptional interpersonal skills, with a demonstrated ability to build and manage strong relationships cross-functionally across all management levels and roles, facilitating effective collaboration and execution. 
• Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders clearly and concisely. 

D2L Leadership Competencies  

• Leads by Example with personal and professional integrity, high accountability and say/do ratio   
• Boundaryless collaboration and influence skills both within team, peer group and broader organization. Effective communicator with a proven track record of success.  
• Delivers Awesome Outcomes: Strategic mindset and business acumen, with strong prioritization skills and a focus on organizational outcomes vs. team tasks. Effective problem solver, able to achieve results individually and through others, in fast paced, deadline-driven environments.   
• Talent Magnet: Talent-focused leader, with demonstrated ability to coach, build and lead a high performing, diverse team.   
• Better, Smarter, Faster: An agile learner, with a growth mindset, attention to detail and organizational skills. An operationally minded leader, with a focus on continuous improvement and innovation.  
• Wins Hearts and Minds: An effective communicator, with the ability to connect the why and the what. A change agent, with proven delegation, motivation, and team building skills. 

Suggested Qualifications/Experience: 

• 3+ years of experience in a fast-paced technical environment, demonstrating a strong track record of delivering successful data solutions. 
• Demonstrate a strong working knowledge of commercial Business Intelligence Tools such as Domo, PowerBI, Tableau, QuickSight etc., effectively utilizing them to deliver advanced analytics and insights to clients.