Sales Specialist - Contact Centre

• Location:                          Field Based
• Contract Type:                 Permanent, Full Time

Purpose of the role

The Sales Specialist – Contact Centre is an expert advisor on the Daisy CCaaS and On-Premise CX portfolio, supporting the Daisy Sales Team as a consultant for both new logo and existing clients. As a Sales Specialist you will be responsible for driving the growth of the Unified communications portfolio with specific focus on Contact Centre. This may include sourcing new business opportunities to sell to a target customer base in both private and public sector.

The role is predominantly customer facing, requiring ownership of, and an ability to develop, drive and execute all phases of the sales cycle. This includes, but is not limited to, the identification and qualification of opportunities, solution presentation, commercial negotiation, order processing, and working with PreSales colleagues and vendors to produce high level solution designs and quotes.

The candidate should be comfortable working in a dynamic environment and capable of prioritising workload based on the customer’s expectations whilst following internal governance demands of the business.

What you will be doing

• To become a subject matter expert for Daisy’s portfolio of CX and contact centre solutions, demonstrating product and industry credibility to customers and internal teams.
• Support sales teams in orchestrating the elements of proposals, RFP/RFI responses and assist in generating Statements of Work (SoW) as the means to help customers realise the value of Daisy
• Lead / contribute to opportunity qualification for complex migration, transition and transformation projects.
• Work closely and cohesively as part of a cross functional team, ensuring realistic, innovative sound commercial and technical solutions to meet customer objectives and expectations in a timely manner.
• Lead commercial negotiations for professional services SoWs with Customers, with values typically between £50k - £500k.
• Produce effort, cost and price models to support proposals.
• Lead / contribute to partner selection and on boarding to support pre-sales and project efforts.
• Negotiate sales transactions
• Work with Sales teams, business transformation and marketing to proactively identify Contact Centre and UC sales opportunities in the Daisy account base and new accounts
• Understand customer business objectives and match these to relevant solutions
• Understand customer technical and commercial requirements, build and present solutions that meet these requirements
• Learn, understand and articulate Daisy’s value proposition
• Build strong internal relationships integral to facilitating a strong team environment
• Contribute to the development of the Daisy UC proposition, working with the Head of UC, other Sales Specialists, Product managers, marketing, vendors and customer base.
• Achieve relevant sales and vendor certifications, keeping up to date with industry developments and trends.
• Carry out any ‘ad hoc’ assignments as and when required
• Be compliant with health and safety company policy and legislation

What you need to have done already:

• Candidates should be familiar with modern CCaaS and CPaaS solutions as well as on premise and hybrid contact centres  - for example Ringcentral, 8x8, Five9, Content Guru, NICE, Cirrus, Mitel
• The successful candidate will demonstrate a proven track record of sales performance and a strong understanding of the UK Unified Communications marketplace. 
• Strong understanding of the market place, technologies and emerging trends
• Experienced at presenting strategic solutions to senior customer contacts.
• Ambitious, focused and goal orientated
• Flexible and able to adapt to change with a drive to self-improve
• Proven track record achieving sales targets
• Experience creating, managing, negotiating, and closing substantial contracts
• Excellent communication skills ranging from persuasive skills on a one-to-one basis to presentation skills to groups
• Exhibit an ability to learn quickly and pass this acquired knowledge on to others
• Excellent verbal and written communication skills
• Ideally well versed in Microsoft Office and Salesforce
• Able to set goals and standards of performance in order to achieve short-, medium- and long-term objectives
• Enthusiastic and self-motivated
• Supports colleagues and works to deliver for the team rather than the individual
• Exceptional numeric skills and a keen attention to detail
• Demonstrate key relationships with or an understanding of market leading vendors
• Appetite for self-education and certification to promote own development in conjunction with Daisy training initiatives 

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.  

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible.  We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies. 

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days.  Birthday? Wedding?  No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working:  Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working. 
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days.  You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us. 
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development:  Want to go further? So do we, that’s why “Develop Our People” is one of our company values.  You should have every opportunity to develop your skills and reach your goals.  From day way, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing:  We know that good health and wellbeing contributes to an overall better quality of life.  That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team. 
• Discount Platform:  Who doesn’t love a good deal?  You’ll be provided immediate access to our internal discount platform, The Exchange.  The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information.